Customer Service Representative
BPS Direct, L.L.C.
CANADA Vaughan, ON
6d ago

This full-time position will inspect boats prior to customer delivery to ensure units are clean and properly rigged. When customers come in to pick up their boat, the Customer Service Rep will greet the customers, verify serial numbers, explain the boat's operation and point out location of controls and accessories.

Position will also check in boats by matching boat / motor / trailer serial #'s on invoice, place inventory bar code labels on units, assist with physical inventories on a monthly basis, write repair orders, enter work orders into the computer and schedule warranty and service repairs.

Additional responsibilities include answering service questions over the phone and in person, obtaining authorization for warranty repairs, maintaining service records and working with customers and the Service Department to resolve service issues.

Requirements include previous computer experience, accuracy, attention to detail, some lifting up to 50 pounds, ability to work outdoors in all weather conditions and good communication skills.

Experience in marine or auto service industry is preferred.

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