What We Offer
Generous incentive plan
Highly competitive wages
Clean working environment
Up to date equipment
Paid health and dental plan
We are always looking for experienced Production Managers to join our growing team. You will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored vehicles.
Leveraging your extensive knowledge of the vehicle repair process, you will manage the technical team and coordinate the flow of work within the Collision Centre.
Your Key Responsibilities
Plan, direct and control workflow within the collision centre to ensure repairs are completed on time while maximizing shop efficiency.
Reduce comebacks by coaching / aiding technicians to practice exceptional workmanship.
Monitor individual technician performance and set action plans to improve performance where required.
Conduct effective meetings and one on ones with team members.
Provide constructive coaching, feedback and communicate department goals and expectations in a manner that ensures team member success.
Provide exceptional customer service to our valued clients.
Manage professional relationships with both suppliers and clients.
Manage vehicle movement within the departments and ensure that all client vehicles are organized and in the proper place within the collision centre and are tracked using the Management System.
Understand the financial performance of the collision centre and address any operational concerns that could impact the success of the business.
Ensure Autobody Repair Technicians and Refinishing Technicians are repairing vehicles consistent with OEM specifications.
Mentor, coach, train and support the development of all associates in the collision centre.
Provide leadership and support to ensure the team is successful in achieving goals and objectives.
Ensure tools and equipment, including facility, are being serviced and maintained properly
Demonstrate and champion a healthy and safe work environment.
Your Capabilities and Credentials
Experience as an Autobody Manager, Production Manager or Estimator.
Post-Secondary education in a related discipline would be considered an asset.
Must have previous experience being a leader and in building and mentoring a successful team.
Strong understanding of collision centre and or dealership operational practices, budgeting and expense management.
A detailed understanding of Service and Parts operations.
Ability to be professional and deliver exceptional service to clients.
Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills.
A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
Strong organizational and time management skills.
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
A person of high integrity who is trusted by others and consistently honors their commitments.
Detail oriented, self-motivated and resourceful.
Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful.
Understanding of Provincial Safety code requirements for dealerships.
Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
Must possess a valid driver's license and a safe driving history.