We are seeking a full-time technically oriented individual to deliver field-based customer service and product repair, modification, and installation.
This position will also take on responsibility for the resolution of customer / product issues in order to maintain and enhance the reputation of the company and its brands.
We provide ongoing product training, uniforms, computer tablet, cell phone and a company vehicle.
Ensure the effective repair and first time resolution of all in-home customer repairs within service region.
Carry out repairs, modifications and installation of BSH Products and Home Appliances in the field.
Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
Resolve customer issues within given guidelines and to the customer’s satisfaction.
Diagnose faults with the company’s range of products and rectify as required.
Maintain and ensure vehicle parts are safeguarded from damage, return unused parts to our parts warehouse per company policies.
Inform the Technical Manager, via company issued electronic devices, of any required information on a daily basis’s.
Maintain all company issued electronic equipment, spare parts, and tools in a satisfactory manner, and ensure that company property and information is safeguarded at all times.
Able to park branded company vehicle each evening at your residence, or in a nearby secured area.
Perform all other duties assigned
Excellent mechanical aptitude
Strong communication and superior customer service skills.
Minimum 3-5 years of appliance repair experience.
Gas Appliance Certification (C,B or A ticket) required
Organized with the ability to complete multiple service calls in a timely manner on a daily basis while providing high levels of customer service.
Must be a self starter and be able to work independently with minimal supervision.
Continuous updating of progress to Managers in regards to service requests.
Microsoft office skills in Excel, Word as well as Outlook.
Maintain and organize company provided vehicle.
Ability to lift 70+ lbs.
Valid driver’s license, with good driving record.
A competitive package including holidays, medical, dental, vision, pension and employee purchase discounts.