The Technician II is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility components (i.
e. walls, floors, etc.). The Technician II is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
KEY DUTIES & RESPONSIBILITIES
Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Performs work in accordance to established processes and practices.
Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
Performs regular facility technical and non-technical component monitoring and inspection.
Responds to routine service requests and performs preventative and corrective maintenance.
Operates facility mechanical, electrical and other systems
Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database.
Ensures work completed meets quality, contract response and all other requirements
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
Initiates documents to obtain formal approval of work required
Participates in and assists with facility-related projects.
Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
Maintains all assigned tools and arranges for repair and replacement where required
Submits all expenditures on a timely basis.
Other duties as assigned
KNOWLEDGE & SKILLS
High school diploma or equivalent
Minimum 3 years of facility operations and maintenance work experience
Knowledge of processes and practices relating to facility operations and maintenance
Ability to maintain, troubleshoot and repair non-technical facility components
Ability to provide observations about facility conditions and deficiencies and provide suggestions for enhancement and repair
Ability to research, learn, and gain greater proficiency in applying on-the-job fire, life, and building codes and standards
Possesses a strong environment, health and safety mindset. Ability to perform work in a safe manner
Strong client-service orientation along with a high sense of urgency
Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
Basic knowledge and understanding of Building Automation Systems (BAS)
Ability to read understand and interpret technical drawings and information
Demonstrated maintenance and repair skills
Must be able and willing to work shifts, be available for on-call / stand-by and emergency call outs as they arise
Must be willing to wear personal protective equipment
Must meet enhanced security clearance requirements
Valid drivers’ license
Licenses and / or Professional Accreditation
Any one of the following are considered an asset :
Building Operator Certification or equivalent through an accredited institution preferred
Building Systems Maintenance Certificate (SMC)
Systems Maintenance Administrator (SMA)
Systems Maintenance Technician (SMT)
Facilities Technician Certification
Working towards a trade license, an asset
Working towards Building Environment Systems (BES) Operation Class 1