Deskside Support Specialist (Onsite)
Compugen Inc.
Oakville, Ontario, CA
3d ago

At Compugen, our vision is to simplify the business of technology, together by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations.

Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

We welcome the best and the brightest. If you love the thrill of solving complex problems. The Deskside Support Specialist plays a key role to our organization’s success.

  • Utilizing your technical skills you will
  • Deploy desktops and peripherals following deployment documentation and checklists
  • Perform complex hardware and / or software upgrades to existing equipment
  • Perform network connections for desktops and printers
  • Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the deskside level
  • Perform complex moves, adds, changes of computer equipment
  • Follow documentation and direction as required on projects
  • Provide proper and prompt updates on projects and documentation assigned on daily basis
  • Provide Mobility support (iPhones, iPads, Android Tablets etc..)
  • Provide onsite and remote support.
  • What we need

  • A college or University education within Electronics or Computer Science
  • An A+ Certification and MCP
  • Two years of experience with desktop deployments, network troubleshooting and upgrades
  • Effective written and verbal communication skills
  • Exceptional customer service skills both in person and over the phone
  • A valid driver’s license and reliable vehicle
  • Ability to lift a minimum of 40 lbs. regularly
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Availability for regular work assignments in the evening and on weekends
  • Willingness to travel
  • The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future Consistent with our commitments to equity and diversity, we actively recruit from all designated groups.

    We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

    We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process.

    If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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