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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service.
Learns how a Funeral Director implements choices made by the families / legal representative regarding the funeral, final disposition of the body and memorialization of the individual.
Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Learns to negotiate and create acceptable funeral contracts
Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.
Ensures client families are informed of special recognition / services available for veterans and ensures the delivery of selected recognition / services.
Confirms authorization to proceed with the service arrangements
Verifies identification of the deceased and authorization for embalming
Learns how to arrange for the interment or cremation of human remains
Adheres to all company and regulatory requirements
Cares for the deceased in a respectful manner while performing a variety of tasks which may include :
Removals and transfers
Lifting of deceased human remains
Dressing and casketing
Coordinating and assisting with funeral service and visitation
Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting of chairs and the removal, proper care and storage of these items
Removals and transfers
Assists with funeral services by :
Coordinating the parking of cars
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of :
Information on insurance, health benefits and pension,
Pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
Assists with general office duties such as preparing reports as needed
Assists with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as place into inventory
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned
High School diploma or general equivalency degree (or diploma)
Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.
Certification / Licenses
Must meet all licensing requirement in applicable state / province as required by law as prescribed by each state board
Valid driver’s license
Knowledge, Skills and Abilities
Knowledge of computers and some software including MS Office products required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and / or multiple location traveling required
Professional Dress is required when in contact with families.
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Working beyond standard hours as the need arises
Travel up to 25%