Senior Application Support Engineer/Architect
Multiple Locations, Canada
3d ago


Senior Application Support Engineer / Architect

Role : Senior Application Support Engineer / Architect

Reporting to : Technical Director, Oracle Commerce

Introduction :

Pivotree architects, builds, hosts and manages a wide range of commerce experiences for well-known domestic and global brands.

Customers turn to Pivotree as their trusted partner when they want to grow revenue, increase online and in-store traffic, improve customer experience, grow a loyal customer base, achieve operational efficiencies, and higher profits.

Pivotree is a privately-held and venture backed company with an aggressive growth objective including strategic acquisitions.

2018 was a transformational year for Pivotree with the combination of three existing businesses in this sector : Tenzing, ThinkWrap and Spark : Red.

Our combined team is made up of a diverse blend of engineers, solution architects, programmers, UI developers, project managers and analysts who work together to create and manage next-generation commerce excellence.

We hold ourselves to the very highest standards and our employees take great pride in our accomplishments.

Position Summary :

The Senior Application Support Engineer / Architect will perform software application engineering to provide build-out, troubleshooting and deep configuration knowledge of the Oracle ATG stack, and enterprise e-commerce engineering.

This position can be remote across Canada or Eastern US

Roles &Responsibilities :

  • Perform daily support tasks (support tickets, deployments, troubleshooting, client access issues, etc )
  • Work with end customers to improve and stabilize their applications
  • Improve existing deployment and support processes
  • Work on application improvements (deployment scripts, automation, application configuration etc.)
  • Optimize client IT infrastructure
  • Work on both strategic short- and long-term issues and projects
  • Build strong relationships with clients at various levels as well as member of the Systems Administration team, Security, and the Database Administrators
  • Interact with multiple departments on a regular basis, and the presentation of information to both technical and business stakeholders
  • Tasked with providing engineering and hands on management with minimal oversight from the greater Pivotree organization
  • Participate in rotating on-call schedule

  • Bachelor's degree in Computer Science, Computer Engineering, Mathematics, or a directly related field
  • 5 years of deep Oracle ATG product knowledge and troubleshooting experience
  • 5 years of experience with the following (experience may be gained concurrently) :
  • Oracle ATG configuration, including for customer buildout and deployment
  • Oracle ATG maintenance, including for ongoing support JVM / JBoss memory management and tuning
  • Linux Command Line skills, including for operating in the environment and implementing shell scripts and scheduled jobs
  • IBM Sterling OMS experience a plus
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