Customer Service Representative
Alma Bio Therapeutics
Mississauga, Canada
5d ago
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal / team qualitative and quantitative targets
  • Apply
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