Our client, a transportation service provider, is seeking a Field Services Manager to Manage a team of field technicians and other staff in the completion of services and projects for clients.
The Field Services Technician will be required to travel to client sites and oversee the completion of work, effectively communicating with clients and staff to deliver quality service.
The ideal candidate will have previous experience in an operations or field services management position, strong customer orientation, and the ability to adjust delegated tasks to changing circumstances.
Field Services Manager Responsibilities
Manage a team of technicians and other personnel, delegating and assigning tasks on a daily basis
Oversee and monitor all on-site work, ensuring excellent quality and resolution of any issues in a timely manner
Communicate with clients and team members on project specifications, updates, and concerns in addition to delivering reports on a monthly basis
Plan and monitor utilization of resources and overtime, remaining within budget parameters and efficiently supporting customer needs
Ensure adherence to Health and Safety regulations and company policy
Pursue additional contracts and business development, interacting with clients to determine their needs
Monitor team performance, providing feedback and coaching for personnel development
Field Services Manager Qualifications
5+ Years of relevant experience in Operations or Field Services with a minimum of 5 years at the Management level
Post-secondary education in a relevant technical and / or managerial field is required
Valid drivers’ license required
Strong communication skills, both written and verbal, with the ability to provide excellent client service by following up efficiently and responding to any needs
Excellent interpersonal skills to effectively connect with clients and provide direction to team members
Strong leadership skills, with the ability to motivate a team and provide recognition where it is deserved
Solid organization and time management skills with the ability to adapt to changing priorities and unforeseen events
Location : Ottawa
Salary : Competitive based on industry standards
Employment Type : Permanent