Insurance Support Associate
CAA Club Group
Thornhill, ON, CA
2d ago

Job Title Insurance Support Associate Education Post Secondary Education Location 1. Thornhill Office - Thornhill, ON CA (Primary)

Career Level Entry Level Category Insurance Customer Service Job Type Contract Job Description

As Canada's largest automobile association, we are passionate about keeping our Members safe whether they are on the road, at home, or travelling abroad.

Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development and we regularly recognize their achievements and outstanding results.

We work hard and play hard. We're about doing what's right, and feeling good about it

Job Requirements

As an Insurance Support Associate, you will support the Customer Experience Insurance Service department by answering inbound calls from our CAA Insurance Members regarding general service inquiries around billing options and payments, sending outbound correspondence to CAA Policy holders, providing technical support for CAA Connect and MyPace policy holders, assist with the collection of data for departmental reporting, as well as offer support for ongoing departmental projects and initiatives.

As a Member of the Customer Experience team, you will also be responsible for meeting call handling Key Performance Indicators (KPI’s) which include First Call Resolution, Handle Times, and various other Customer Experience metrics to ensure top quality service is being provided to our insurers..

The successful candidate will have 1-3 years of exceptional customer service experience, prior contact center experience, coupled with a post-

secondary university degree, and has a desire to pursue their Other Than Life (OTL) license and / or CIP designation. Strong teamwork, analytical and communication skills are also critical for this role

Please note : Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs

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