Warranty Coordinator
Alfred Kärcher GmbH & Co. KG
Canada
1d ago

Looking for an exciting career opportunity as a Warranty Coordinator that would allow you to expand your skills in a supportive and progressive environment? Then apply to join us.

Kärcher, a world leading manufacturer of innovative cleaning equipment, has an employment opportunity for a Warranty Coordinator to communicate and administer brand warranty policies and procedures through direct customer interaction.

Working out of the Mississauga, Ontario office the successful candidate will report to the Director, Operations & Business Services.

With a high attention to detail, the Warranty Coordinator will be responsible for entering warranty data into the Kärcher SAP system, generating warranty claims and issuing customer credits.

OTHER DUTIES AND RESPONSIBILITIES

  • Communicates, interprets, and assists customers with the resolution of warranty and return issues
  • Receives, reviews, and logs warranty claims from online system and mail
  • Compiles and enters machine registration card data
  • Generates rejected claim’ letters using Microsoft Office software and dispatches them via e-mail to the customer
  • Maintains rejected warranty claim files and insures accepted warranty claims are imaged into the computer system for archiving purposes
  • Maintains communication about issues with warranty claim status via phone or e-mail directly with customers
  • Collects, compiles, analyzes, and reports data to internal and external customers.
  • QUALIFICATIONS

  • Post-Secondary education or equivalent combination of education and experience
  • Three years of experience in warranty administration
  • The ability to troubleshoot and resolve customer issues in a professional and efficient manner is required
  • Strong analytical skills and advanced MS Office proficiency
  • Data entry and data analysis skills required
  • SAP experience required
  • Possesses a mechanical aptitude
  • Collaborates willingly in a team environment
  • Demonstrates professional integrity and confidentiality
  • Fluency in French a definite asset
  • Goal-oriented, dedicated and proactive-thinking
  • Excellent verbal and written communication skills
  • Ability to work in a fast paced environment
  • Remuneration includes a competitive compensation plan, excellent benefits, company contributions to a retirement plan and a new paid time-off plan.

    Kärcher Canada is a fast-growing equal-opportunity organization operating coast-to-coast for 30+ years. It is committed to providing an inclusive, equitable and accessible environment.

    Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process.

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