Bilingual CSR/Préposé bilingue, Service à la clientèle
ivari
Head Office, Toronto, ON, CA
1d ago

Welcome to ivari

Let us introduce ourselves. With about 500 employees across Canada, we’re a company that’s making a difference in the world of life insurance.

How? By finding and hiring people who are equally passionate about life and protecting it, then giving them the best, most supportive workplace possible.

We must be doing something right because we’re growing quickly and need more great people to grow along with us. Is that you?

This opportunity is for a 12-month contract position or full-time permanent position.

Here’s the job opportunity

The Bilingual Customer Service Representative role is a fantastic opportunity for you to kick start a new career and learn more about the financial services / insurance industry.

We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a Bilingual Customer Service Representative, you will be the front-line link between ivari and our clients in a call centre environment (hours 8 : 00am - 7 : 00pm) delivering exceptional customer service.

You will :

  • Provide policy holder and product information to clients and advisors
  • Provide back up to the investment products call centre
  • Document issues and respond to requests by determining appropriate action in order to resolve situations
  • Follow up with clients within established service standards
  • Maintain service records
  • Ensure service standards are maintained or excelled
  • Participate in recommending improvements to service and procedures
  • Process non-financial transactions when necessary
  • What we are looking for

  • High school diploma
  • 1-2 years of client service experience
  • Strong communication skills and ability to multi-task
  • Excellent verbal and written communication skills; Fluency in written and verbal English and French is required
  • Positive, service-oriented attitude with a commitment in offering superior service
  • Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry)
  • Who you are

    You are a team player who not only understands our core values but lives them every day. You know the importance of

  • Bringing clarity and focus to your work;
  • Taking ownership and doing what you say you will;
  • Remaining flexible;
  • Collaborating with others;
  • We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

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