Assistant Manager of Merchandise, Winners, Victoria, NEW STORE OPENING 2019!
National Retail Federation
Victoria, NA, Canada
13d ago

Posted : February 22, 2019

Position Title :

Assistant Manager of Merchandise, Winners, Victoria, NEW STORE OPENING 2019!

Company Name : TJX Companies, Inc.

Entry Level : No People Management

No People Management

  • Create an environment that fosters open communication and information sharing among all Associates, Coordinators and Managers.
  • Praise and recognize efforts and results by providing timely feedback to Coordinators and Associates. Counsel and provide disciplinary actions Associates if required.
  • Create and maintain active Development Plans* for self and Coordinators.
  • Participate and support the other Assistant Managers with recruitment.
  • Provide recognition, counseling and disciplinary actions to store Associates in a consistent and timely manner.
  • Prepare and conduct evaluations for all Associates and Coordinators that work primarily in the backroom and sales floor areas.
  • Maintain and support all company values, leadership competencies and culture factors, code of conduct and maintenance of a risk-free environment.
  • Provide coaching, training and development on policies, procedures for Merchandise Coordinator and all Salesfloor Associates.
  • Operations Management

  • Review receiving, processing, merchandising, trends, and opportunities with the SM and respective Coordinators to meet and align business and customer needs.
  • During store visits from Regional Teams, District Managers, Home Office or any other visitor, be prepared with your stores current state and future goals and or challenges for;
  • sales, productivity, event execution and operational issues. Use this time to discuss all of the activities, issues, new programs or plans of action you have implemented in operations.

  • Actively Participate in Management Meetings and lead Coordinator Meetings.
  • Communicate sales goals & other financial / business information daily to Coordinators and Associates. Coach and provide direction on how to utilize the information to drive sales for their given areas of responsibility.
  • Periodically complete a comparison analysis of other retailers and provide feedback to store team during Management meetings to become aware of potential cannibalization and / or market competition.
  • Develop an action plan to sustain or improve sales.

  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to the backroom, merchandise and presentation standards and compliance.
  • Utilize the Door to Floor and Item by Item (IBI) Reference Guides* and other applicable reference guides to coach and model efficiencies in all business areas.

    Discuss action plans to resolve any issues Discuss priorities, projects, initiatives and goals for the week.

  • Adhere to all TJX Canada policies and procedures.
  • Create and validate CRT's* assigned are completed to standard.
  • Exemplifies 'Total Store Awareness' and full accountability for the business in the absence of the AM or Operations, AM of Customer Service and / or Store Manager.
  • Have a full understanding of TJX Canada standards and continuously monitor store's actual performance and execution against these standards.
  • Execute all policies and procedures to reduce risk and expense, example; following store opening and closing procedures.
  • Directly responsible for the execution of the Health & Safety Program including reporting.
  • Support operational areas such as cash office, service areas and markdowns in the absence of the AM of Customer Service and / or Operations.
  • In the absence of the Store Manager, complete the Master Store Tour* and discuss with management to determine execution plan.
  • Customer Service

  • Support and execute the Joy Project* to drive the importance of building strong connections between Managers, Associates, and Customers.
  • Address customer service issues and provide appropriate coaching to Associates.
  • Exercise discretion regarding customer service policies in order to maintain customer satisfaction.
  • Interact with customers in Service Areas to gain feedback, communicate feedback to Store Manager.
  • College Diploma or University degree preferred; minimum requirement high school education
  • Related work experience
  • Demonstrated ability to plan, prioritize, lead large groups, develop people, execute
  • Ability to problem solve; high degree of decision making, and able to prioritize in a fast paced and changing store environment
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