Business Quality Specialist
Southlake Regional Health Centre
Newmarket, Ontario
4d ago

Job Summary

The Business Quality Specialist will be responsible for collecting and submitting reliable data to the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP).

You will accomplish this through high quality data compilation, understanding of the data collected in relation to the NSQIP program, while documenting and entering into the ACS NSQIP database all eligible surgeries at Southlake Regional Health Centre.

You will work closely with the members of Surgical Services to identify and lead opportunities for clinical quality improvement and other special projects as may be identified.

The successful candidate will be required to complete and pass all modules of the certification examination.


  • Minimum 2 year health care diploma or degree preferred
  • A minimum of 3 year of experience in a health information, Hospital, or acute perioperative room environment is preferred
  • Previous experience with quality improvement / patient safety initiatives with an understanding of current best practice in order to understand the Quality Improvement initiatives
  • Previous experience with chart review and abstraction experience is required - must demonstrate a strong understanding of the Meditech or equivalent system for this chart review
  • Data entry skills with a strong comfort level using MS Word and Excel, experience with PowerPoint and Access is required
  • Ability to work with all levels within the hospital, from staff to patients and families, to build relationships, gain clinical support and ensure the success of this program
  • Exceptional communication and organizational skills with strong time management while working within defined deadlines
  • Exceptional critical thinking skills and the ability to apply to a variety of information and situations
  • Strong understanding and statistical knowledge is preferred
  • Exceptional confidentiality and privacy while dealing with patient information
  • Demonstrated good attendance and performance records with the ability to maintain these same standards
  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Demonstrated individual leadership skills
  • As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

    Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department.

    In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team.

    A recruitment representative may follow up with you for further information if necessary.

    At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities.

    Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

    It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

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