The Salvation Army - NRO
Oakville, Canada
6d ago


Reporting to the National Director of Business Administration and Finance, the National Business Administration Manager (NBAM) is responsible for streamlining the various day-to-day business and administrative processes in an effort to maximize quality and efficiency of operations while reducing costs.

Plan, develop, implement and evaluate procedures, programs and projects with the ultimate goal of improving top and bottom-line results and employee well-being.

Collaborate with other departments and project teams to develop goals and objectives and monitor progress toward achievement.

Lead or participate in project work groups and committees and provide recommendations to achieve goals.

The National Business Administration Manager oversees a team of Business Administration Specialists and Coordinators who proactively support the organization’s strategic objectives and deliver high quality results that meet or exceed the business’ needs and commitments.

Accountabilities :

  • Management Duties :
  • Understand the day to day operations of the department and coordinate goals, deadlines, and projects for the Business Administration Team
  • Observe, evaluate, recommend and implement best practices relating to financial accountability, performance improvement initiatives, tax receipting, voucher reporting, business systems and cost utilization at the stores and other departments
  • Generate, monitor, align and maintain operational and financial performance and track reports for sales, vouchers, tax receipting, donations, gift certificates
  • Highlight variances, areas of concern, opportunities to enhance operational efficiencies and trends in business performance along with results;
  • report findings to National Business Administration Manager

  • Supervise clerical and administrative personnel by communicating job expectations, conducting regular check-ins, assessing staff performance and providing real-time feedback, direction, coaching, training opportunities and discipline where appropriate to ensure maximum efficiency
  • Lead and inspire Business Administration Team to work to their highest capabilities and foster teamwork, in order to provide exceptional client service while holding the team accountable for results
  • Develop a thorough understanding of the skillset and motivational drivers of each team member in order to liaison with senior management on behalf of the team
  • Share key communications and chair periodic meetings with the team to foster continuous improvement, knowledge sharing and team-building, and provide regular follow up to ensure task completion within the established timelines
  • Manage team task allocations and leave requests (e.g., vacation, sick time) to optimize support and ensure adequate coverage and distribution of resources for seamless partner support and client service delivery
  • Liaison with TSA Internal Audit and NRO management ensuring internal stakeholders provide input and responses to audits within the assigned timeframes
  • Manage tax receipt requests ensuring compliance with The Salvation Army policies and CRA requirements
  • Lead in monitoring and maintaining timelines and support management with tools and guidance to clearly identify and report on project status, results and follow up
  • Arrange logistics associated with organizing onsite and offsite meetings related to NLT, NRO Finance, Property board, NRO Real estate Advisory Board including meeting coordination and meeting minutes
  • Operational Consistency and Effectiveness Leadership :
  • Develop, review, improve and implement organizational policies, procedures and administrative systems
  • Ensure operations adhere to new and existing internal policies and applicable legislative and government regulations
  • Drive process improvements, analyze and identify opportunities for standardization, make recommendations and promote best practices as they relate to personnel, workflow, cost reduction, recordkeeping, reporting and performance standards with the goal of achieving smooth and efficient operations
  • Actively build relationships and solicit feedback from internal and external stakeholders to keep abreast of all organizational changes and changing business requirements
  • Work with finance and management teams to monitor costs and expenses and assist in budget preparation
  • Plan, schedule, and promote office events, including meetings, conferences, and training sessions
  • Oversee the collection, organization, and storing of information using technology, electronic and paper based filing systems
  • Oversee special projects and track progress towards company goals
  • Build new and expand existing skills by engaging in educational opportunities
  • Ensure the clear, concise, and adequate flow of information within the company to facilitate other business operations

    Internal :

  • National Director of Business Administration and Finance
  • Business Administration and Finance Team
  • National Leadership Team
  • Other Managers within NRO (Property, Distribution, Employee Relations, Donations)
  • Territorial / Divisional Leaders in collaboration with the Director
  • Finance and Property Board in collaboration with the Director
  • Real Estate Advisory Board in collaboration with the Director
  • Vendors
  • Guests / Donors
  • This position reports directly to the National Director of Business Administration and Finance
  • Technical lead for various internal systems
  • This position has the following direct reports :

  • Business Administration Specialists
  • Business Administration Coordinators

  • Handle credit card with $10,000 limit.
  • Assist with yearly budget
  • Manage major vendor relationships
  • Improve top and bottom-line results

  • Be willing to work flexible hours to meet business requirements and community involvement
  • Working environment is typically in the office in generally agreeable conditions and remote work
  • Occasional travel is associated with this position
  • Qualifications

  • Bachelor’s Degree in Business Administration or College Diploma in a related field with Accounting or Finance, or equivalent combination of education and experience
  • Highly proficient in MS Office applications, especially Excel
  • Project Management certification is an asset
  • 5 plus years prior related experience in a business management role with operational and demonstrated strategic business acumen
  • Well-developed skills in leadership, organizational, and project management
  • Strong interpersonal, written and verbal communication skills including technical, administrative and report writing
  • Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility;
  • Demonstrated capability and credibility in providing consulting services to senior management and department heads in a diplomatic and tactful manner
  • Respect and understanding of The Salvation Army - its mission, culture, and values
  • Results-oriented, self-motivated and disciplined self-starter
  • Strong business and analytical acumen with the ability to synthesize large amounts of data into operational efficiencies and initiate actions to make recommendations and decisions
  • Advanced knowledge of MS Office applications; advanced skills in Excel, including creating spreadsheets, complex formulas, pivot tables, etc.
  • Collaborative with an ability to work with a variety of personalities and able to work cross-functionally with various stakeholders and contributes to the organization’s dynamics and builds up the communities we serve
  • Seek common ground in navigating challenging issues and constructively manage conflict to create win-win solutions wherever possible
  • Excellent organizational, time management and resource management skills to ensure ongoing follow up and timely completion of projects / tasks
  • Maintain a high level of accuracy and attention to detail
  • Negotiate timelines and prioritize appropriately for multiple projects and competing deadlines
  • Proactively recognize potential risks and issues, and respond with solutions that engage others in implementing change
  • Agile and open to changing directions, adopting new practices or learning new skills and techniques
  • Clear and concise communicator who is socially-savvy, empathetic and aware of interpersonal dynamics
  • Develop creative and innovative approaches, to advance ideas into actions by identifying realistic goals to solve problems, create solutions, and implement actions
  • Skills in training and the ability to positively guide people to gain support for operation goals
  • Establish credibility quickly within the organization as a trusted advisor
  • Skills in training and the ability to positively guide people to gain support for operation goals.
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