Administrator, IRCA Processing
Economical Insurance
Calgary, AB
3d ago

Description

Administrator, IRCA Processing

LOVE WHAT YOU DO

Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste.

Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company.

We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people and its customers and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

  • The IRCA processing role contributes to the efficient operation of the Small Business team by handling core and ancillary transaction processing not enabled by self-service functionality and supports transactions referred by PPU for batch changes.
  • For Legacy business the Processor will transact all incoming IRCA transactions in accordance with underwriting guidelines and authority.
  • Upon acknowledgement that a transaction requires further escalation, the IRCA processor would proceed with referral to the appropriate escalation team in a timely fashion.

  • Processing incoming IRCA transactions in accordance with underwriting guidelines and authority.
  • Processing transactions (core and ancillary) not enabled by self-service functionality and supports transactions referred by PPU for batch changes / updates.
  • Upon acknowledgement that a transaction requires further escalation the IRCA processor would document and refer to the appropriate escalation team.
  • Consulting with the appropriate escalation contact on inquiries and transactions outside of their authority level. When appropriate directs inquiries to CAC, BSS / Tech Support.
  • Escalating a limited volume of inquiries to key points of contact, as appropriate (e.g. IRCA Service Escalations, PPU Escalations, Billing & Payment Escalations, BSS / Tech Support)
  • What do you bring to the role?

  • Completed high school diploma and relevant work experience.
  • Preference will be given to candidates with a post-secondary degree, diploma or CIP designation.
  • Preference will be given to candidates who have experience in a commercial lines underwriting support role.
  • Service Focused with a positive helpful attitude.
  • Sound working knowledge of Legacy and Guidewire system, and familiarity with Economical IRCA insurance products and coverages.
  • Goal oriented focus, meticulous detail orientation and strong computer literacy skills.
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers.
  • Perform well in a busy operation and remain calm under pressure.
  • Team player adaptable to a changing environment.
  • Strong written and verbal communication skills.
  • Strong organizational and time management skills.
  • We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

    Go ahead and expect a lot you deserve it.

    We offer :

  • Competitive salaries, with potential for an annual raise and bonus
  • Pension and savings programs, with company-matched RRSP contributions
  • Generous time away, including vacation and personal needs days
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Two annual wellness campaigns participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
  • An unlimited employee referral bonus program
  • Flexible work schedule
  • Discounts on products and services
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