Avanade Client Account Lead
Avanade
Toronto
3d ago

Job Description

Role Family : Avanade Client Account Lead

Career Level : Dir, Avanade Client Account Lead

Role Overview : "As an ACL, you "

As a Dir, Avanade Client Account Lead you are responsible for the curation of our client's experience with Avanade. You will be accountable for maintaining relationship with one or more of our MVC accounts while focusing on account strategy and growth.

Key Role Responsibilities, Day-to-day, you will :

Account Leadership

  • Formulate clear strategy for account (beyond responding to RFP). LEAD the client to new ideas
  • Help client develop Technology vision & strategy
  • Own account strategy & multi-year account plan
  • Look across account for cross Solution Area opportunities
  • Leverage References and thought leadership in industry and Area
  • Drive continuous innovation through thought leadership
  • Conduct Design Thinking workshops to understand clients business Objectives, Opportunities & Pain points
  • Account Management

  • Create a combined Relationship Map and Power Map
  • Establish Governance / routine with client and Power Map for Avanade
  • Advertise full Avanade capabilities, leverage stakeholders as our ambassadors
  • Manage account financials and operations
  • Drive Quarterly business reviews
  • Drive "Board of Directors" review quarterly OR P2P review
  • Curate the client's experience with Avanade
  • Conduct Stakeholder Interviews / Understand Success Criteria
  • Cultivate alliance relationships (MSFT and others)
  • Develop junior talent and drive employee experience through mentorship and coaching
  • Sales (Proposals)

  • Own strategy & proposal, bring forward breadth of Avanade
  • Assemble pursuits team
  • Develop customized proposals and business case, driving exceptional client experience
  • Bid review and signoff, validate messaging, ensure alignment to overall account strategy, price to win
  • Key Role Skill & Capability Requirements :

    Your technical and non-technical skills include :

  • Strong relationship building and networking
  • Strong negotiations skills
  • Influence and persuasion
  • High emotional intelligence
  • Team builder and motivator
  • Coaching & mentoring
  • Inclusive Leaders
  • Client interaction handling
  • Storytelling
  • Workshop Facilitation
  • Client relationship & account people management
  • Industry know-how
  • Ability to navigate business & tech
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