JOB SUMMARY :
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, Scheduler is responsible to perform a variety of scheduling and administrative support functions.
Plans and adjusts Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements.
Responds to inquiries related to the scheduling of Home Support Services. Utilizes on-line systems and / or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
Maintains timekeeping records for staff. Supports clients and employees in a dynamic and high-paced call center.
QUALIFICATIONS : Education & Experience
Education & Experience
Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
Experience in Customer Service and / or a high paced call Centre is an asset.
Knowledge, Skills & Abilities
Ability to keyboard 6500 keystrokes per hour.
Working knowledge of applicable collective agreements.
Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
Ability to schedule Community Care Assistance for client visits.
Ability to take initiative, anticipate potential problems / conflicts and take appropriate action.
Ability to establish / maintain satisfactory work relationships with staff.
Ability to maintain confidentiality.
Ability to communicate effectively both verbally and in writing.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
Demonstrated skill in respectful, diplomatic and tactful communication
Demonstrated ability to remain calm when communicating in difficult situations.
CLOSING DATE : Position will remain posted until filled.
This is a casual notice. We regret that only short listed candidates will be acknowledged.
Employees of VCH may apply via the Internal Application process.
Thank you for your interest in Vancouver Coastal Health.