Bilingual Customer Service Representative Inbound & Outbound, RBC Advice Centre
RBC
Moncton, New Brunswick, Canada
1d ago

What is the opportunity?

You are an Inbound & Outbound bilingual Banking Advisor, RBC ambassador and an exceptional customer service representative.

You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile.

Our Centres and Hubs are located across different regions in Canada. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

This is a full-time role with an opportunity to potentially work from home. This role requires flexibility to work during the hour of operation, Monday to Friday, 11 : 00 AM to 8 : 00 PM EST

What will you do?

  • Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
  • Build exceptional client experiences, and be passionate and curious to help clients meet their needs and solve their concerns
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Be resourceful with the ability to leverage tools and resources to find the right answers, proactively cultivating and maintaining relationships with partners and clients to work as one RBC team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Enable and educate clients by proactively leading with advice using RBC digital capabilities
  • What do you need to succeed?

    Must-have

  • Ability to train and work independently in a structured environment in your home or on work premises, with proven time management, organizational and problem solving skills
  • Must be able to meet the technological and confidentiality requirements of the role (private and quiet space, Internet connectivity, etc.)
  • Exceptional client service capability and confidence in engaging and building loyalty with clients across multiple channels (phone, video, etc.
  • using a friendly, empathetic, caring, positive and professional tone

  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
  • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
  • Strong oral and written communication skills in French and English
  • Flexibility to work during the hours of operation Monday to Friday 11 : 00 AM to 8 : 00 PM EST
  • Nice-to-have

  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact / Call Centre or in a fast paced financial and / or service industry
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference in our client’s lives and to our communities

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Continuous learning upskilling and training opportunities to help support success in role and to reach career aspirations
  • At RBC, the health and wellbeing of our employees and candidates is always our top priority .

    Recruitment Process

    COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person.

    Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

    Workplace Flexibility

    You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied.

    We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

    Health & Safety

    For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19.

    All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

    City : Moncton

    Address : 1111 St.George Blvd

    Work Hours / Week : 37.5

    Work Environment : Call Centre

    Employment Type : Permanent

    Career Level : Entry Level

    Pay Type : Salaried

    Required Travel (%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 12 / 22 / 2021

    Req ID : 429838

    Platform : Personal & Commercial Banking

    Ad Code(s) :

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