Customer Experience Associate - Hardware/Housewares
Canadian Tire Hillside (Store 365)
Victoria, British Columbia, Canada
12d ago
  • Role Description -
  • The Hardware / Housewares Customer Experience Associates will be ambassadors of their department and will strive to provide expert product knowledge and assistance.

    Your role will be focused on continuous improvement of your own product knowledge and customer interaction techniques. A strong orientation towards teamwork and a positive attitude are essential for success in this role.

    This role will have a flexible schedule, with a focus on availabilty evenings and weekends.

    Responsibilities & Tasks :

  • Greet & engage customers in your department.
  • Provide a high level of customer service at all times!
  • Accountable to We Care standards & customer survey results.
  • Maintain a high level of product knowledge through e-learning lessons.
  • Assist with product filling as required (i.e. promotional items).
  • Maintaining cleanliness of department.
  • Manage all out of stock tags.
  • Perform aisle maintenance throughout the day i.e. facing products.
  • Assist with weekly flyer set-up.
  • Strive to make customers for life.
  • Core Competencies -
  • Strong orientation towards customer service excellence.
  • Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
  • Ability to work with minimum supervision.
  • Effective communication skills.
  • Keeps work area clean and tidy.
  • Comfortable with technology.
  • Positive attitude, punctuality and solid work ethic.
  • Our Vision -
  • Canadian Tire Hillside is a locally owned business with an independent owner, providing a personal touch.

    Our Vision is to build our business from the ground-up around innovation, leading to the best customer experience in Victoria.

    Teamwork and Technology will be the driving force behind our success. Our systems and processes will ensure we are the destination to equip our customers with everything they need to enjoy the jobs and joys of life in Victoria.

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