Ministry of Government and Consumer Services
Toronto, ON, CA
12h ago
source : Government of Ontario

Are you an IT professional who can provide application support services to the daily operations of HR & Payroll for the Ontario Public Service?

Demonstrate your systems and application development expertise in this exciting opportunity with Enterprise HR Systems Branch part of the Government Services Integration Cluster.

Please note : Position requires incumbent to be on-call on top of the regular 7.25 hour work day. Availability is required between 6 : 00 pm and 7 : 00 am, for a minimum of 1 week at a time on a rotating basis.

What can I expect to do in this role?

In this role, you will :

  • Provide daytime and on-call production support to WIN, the OPS Enterprise HR & Payroll application (on call support between the hours of 6 : 00 pm 7 : 00 am)
  • Diagnose and resolve application issues and provide root cause analysis with recommendations for improvements.
  • Investigate and assess impact of application failures / errors and recommend and / or initiating corrective action
  • Stay on top of state-of-health by monitoring SLA targets
  • Apply and share technical expertise during incident management life cycle such as analyzes reports and outages, perform impact assessments, facilitate stakeholder communication
  • Coordinate / conduct technical training for production support team
  • Responsible for the creation of software operations and support related documentation
  • Technical Skills :

    You have demonstrated :

  • Knowledge of Human Capital Management application support such as PeopleSoft
  • Knowledge of Mainframe z / OS, DB2, TSO / ISPF, JCL, SQL, and CA7
  • Hand-on experience with on-call support for overnight batch on a rotating shift to immediately address incidents
  • Knowledge of theory and principles of systems analysis, design and development, advanced data base management systems and related methods, techniques, practices and standards, in order to work alone or within a team
  • Knowledge of and experience in the theory / principles of systems analysis, design and development
  • Experience identifying, documenting and evaluating technical options and developing detailed program specifications from general specifications
  • Analytical and Problem-Solving Skills :

    You can :

  • Analyze production support incidents, find trends and recommend appropriate problem resolutions
  • Independently assess operational incidents related to batch processing and recommend appropriate course of action to resolve them
  • Evaluate and make recommendations on the improvement of production applications and operational support processes
  • Communication and Interpersonal Skills :

    You can :

  • Clearly document and describe resolutions to production incidents for end users logging Help Desk tickets
  • Effectively communicate and provide technical input to other production support team members
  • Clearly communicate operational recommendations to business clients and operational management while maintaining high levels of customer service to achieve client needs and goals
  • Additional Information :

    Note :

  • The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments.
  • Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

    T-MG-149744 / 20

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