Coach is a leading
design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.
All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.
Selling and Service
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Sensitive to customers’ needs and tailors approach by reading cues
Follows up with customers consistently and genuinely to influence / close the sale
Works with multiple customers simultaneously and breaks away as appropriate
Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
Flexes personal selling techniques to contribute to overall store financial results
Demonstrates Coach’s Selling and Service expectations at all times
Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
Meets customer needs through solution-oriented and forward thinking
Workplace and Environment
Promotes and endorses a team selling environment
Handles and offers solutions to customer issues appropriately and involves a manager when necessary
Maintains a calm and professional demeanor at all times
Is adaptable and flexible to change
Represents Coach as a brand ambassador at all times
Welcomes feedback and adapts behaviors as appropriate
Takes initiative; has a high-level of ownership and accountability for individual results
Demonstrates confidence when working with customers
Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
Creates enthusiasm and positivity for a shared vision and mission
Processes shipments as needed
Replenishes inventory on sales floor as needed
Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Physical : Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service.
Reach above / bend to obtain product for customers from store fixtures / shelves at various heights and climb ladders / stairs / step-stools to perform visual merchandising and housekeeping duties.
Ability to frequently lift and carry up to five pounds and at times lift and carry product / cartons up to fifty pounds to process product shipment / transfers.
Schedule : Ability to work a flexible schedule to meet the needs of the business