What you will do :
Individual will be responsible for creating, updating and maintaining customer information to TycoIS Standards.
Respond to verbal and written queries from customers, both internal and external regarding database updates.
Applicant will be trained to provide specialized telephone technical support and panel programming to field technicians and end user customers.
How you will do it :
Respond to verbal and written queries from customers and associates regarding database updates, and completing the necessary changes in Business applications.
Provide Tier 1 technical and panel programming support to service / install groups and end user customers (training provided).
Professional phone skills and ability to resolve issues real time with customers.
Employee must adhere to the Quality Assurance Program.
What we look for : Required :
Education : - Minimum secondary school education.
Must be computer knowledgeable in a database environment with strong keyboard skills, 40+WPM
Must be well organized and possess excellent verbal and written communication skills Individual must possess strong problem solving skills and be able to work independently
Hours of work to be determined : shifts range from morning to evening, some weekend work will be required
Preferred Technical background and / or knowledge of Alarm products would be an asset