Field Supervisor, Existing Installations
Schindler
Vancouver, BC, British Columbia, CA
5d ago

Primary Function

The Field Supervisor Existing Installations (EI) is responsible for managing existing installation operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch / District objectives.

He / She has responsibility for managing, coaching and training field employees as well as health and safety requirements.

Safety and Supervision

  • Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
  • Ensure exceptional quality standards, training and performance of field personnel
  • Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
  • Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
  • Coach hourly field employees Company’s methods of quality, productivity and safety
  • Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
  • Review of time tickets for accuracy and maintain vacation schedules
  • Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
  • Financial Management

  • Manage / support all service work in area of responsibility within framework of financial budget
  • Process and Quality Management

  • Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
  • Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
  • Provide technical support to Sales and Field employees
  • Ensure ISO compliance
  • Knowledge

  • Post Secondary preferably in Business or Engineering
  • 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
  • Critical Skills

  • Proficient in MS Office
  • Coaching and Mentoring : ability to motivate and guide team members
  • Communication : Communicate clearly and articulately
  • Customer Service : Demonstrate costumer focus through improving performance
  • Leadership : Possess solid leadership skills
  • People Management : Ability to select, train, supervise and evaluate staff
  • Persuasion : Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
  • Presentation : Ability to present materials clearly
  • Problem Solving : Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
  • Teamwork : Ability to interact with all levels and be an integral part of the operation
  • Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
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