Quality Improvement Coordinator
Circle of Care
Toronto, Canada, Canada
3d ago

Company Description

Since 1974, Circle of Care, a non-profit community based agency, has been a recognized leader in the provision of in-home services in the Toronto area.

Our employees and volunteers bring compassion and caring to their roles. Whether assisting our clients in the community, or working hard behind the scenes, they are committed to giving each client the best possible experience.

At Circle of Care, our mission is to support individual independence and to sustain and enhance quality of life in the community.

Job Description

We are looking for : 1 full-time permanent Quality Improvement Coordinator (34 hours per week)

Salary : Commensurate with experience

Reporting to the Manager of Quality and Performance Improvement, the Quality Improvement Coordinator will work closely with internal and external stakeholders to help achieve and sustain improvements.

With a focus on the client and caregiver experience the successful candidate will employ a range of process improvement, facilitation and project management methodologies to improve the delivery of safe and high quality care and services.

The successful candidate will perform other responsibilities consistent with the job classification, as required.


  • Utilizing tools such as root cause analysis to assist departments in the identification of gaps and challenges.
  • Lead teams in the development, implementation and monitoring of principle-based solutions by employing quality and process improvement methodologies.
  • Perform quantitative and qualitative analyses in order to help identify trends and opportunities and monitor ongoing operations and improvements.
  • Develop training, education and communication materials as needed.
  • Coordinate and participate in meetings and events and manage the reporting.
  • Provide support to the agency’s Client and Family Advisory Council (CFAC) by monitoring the survey program and schedule, producing reports and coordinating volunteers as needed.
  • Assist with the monitoring and theming of risk and safety events and client complaints.
  • Support the management and ongoing refresh of policies and procedures.
  • Assist with privacy, risk and other agency required audits, as needed.
  • Performing cross-functional tasks and / or other project-related duties as required.
  • Qualifications

  • Completion of post-secondary education in health sciences, health informatics, science or other related discipline.
  • Two or more years of relevant work experience.
  • Experience in a health care environment, or an equivalent combination of education and experience.
  • Experience in quality and process improvement methodologies such as Lean and the Model for Improvement.
  • Demonstrated facilitation skills.
  • Excellent oral and written communication skills.
  • Strong interpersonal skills, with the ability to collaborate and build strong relationships with a wide variety of stakeholders.
  • Organized and able to handle multiple projects and priorities in a professional and timely manner with priority setting and workload management skills.
  • Strong analytical, problem-solving, decision making, critical thinking and implementation skills.
  • Demonstrated ability to introduce and manage change, new concepts, best practices and skills development.
  • Proficiency with Excel, Word, PowerPoint and Access applications.
  • Ability to work independently and take initiative.
  • Additional Information

    Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her / his potential.

    Circle of Care is a scent free environment. All employees, volunteers and visitors are expected to refrain from wearing or using scented products while visiting our office or working in the client’s home.

    We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

    We thank you for your interest in Circle of Care. Only applicants who are selected for an interview will be contacted.

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