Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact?
Excited to join one of the newest and most exciting services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.
Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available service.
With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience.
With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems.
We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow.
You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scalable, resilient systems while maintaining a constant customer focus.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.
and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
You are a talented individual who wants to help us in creating the best mobile experience to support agents and managers with critical activities, and with mechanisms to continuously manage and automate the contact center.
Who You Are
You are highly-motivated and thrive in an environment where problems are open-ended. You enjoy engaging in passionate discussions with smart people and letting the best ideas rise to the top.
You see your mistakes as learning opportunities and continually look for ways to improve yourself, your team and your products.
You understand that not all solutions come easily and don't shy away from hard work to reach your goals. You are excited about the opportunity to engage in developing a top notch consumer mobile application and user experience.