Service Coordinator
Saint Elizabeth Health Care
Whitby, Canada
3d ago

About Us :

SE Health (previously Saint Elizabeth Health Care) is a Social Enterprise applying our knowledge, vision and drive to forever impact how people live and age at home.

With Canadian roots and 110 years of expertise, SE Health is a not-for-profit charitable organization delivering quality care, innovative solutions and education to people where and when they need it.

Through our team of 9,000 Leaders of Impact, we deliver 20,000 care exchanges daily, totaling 50 million in the last decade alone.

Service Coordinator - Evenings & Weekends

POSITION SUMMARY :

Working from our Service Delivery Centre based in Whitby, this position will be responsible for the efficient and effective coordination of client care.

RESPONSIBILITIES :

  • Provide schedule planning support to health care team.
  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
  • Update and maintain an electronic client database.
  • File and maintain client records.
  • Perform data entry of all relevant client, employee and billing information.
  • Respond to all caller inquiries with efficiency and appropriate urgency.
  • Provide support to billing activities.
  • Generate and distribute various scheduling and billing reports.
  • Investigate and follow up in errors / discrepancies in services ordered or provided.
  • Other office administrative duties as assigned.
  • REQUIREMENTS :

  • Working hours are weekdays (1-9pm) and weekends (anytime between 7am-9pm).
  • Minimum 1-3 years of recent high-volume call center experience.
  • Intermediate data entry / keyboarding skills.
  • Experience using a PC database.
  • Intermediate reading comprehension and excellent verbal communication skills.
  • Demonstrated customer service skills and problem solving.
  • Adaptability and the ability to deal with tight deadlines.
  • An ability to work independently.
  • An ability to prioritize, multi-task, and deal with competing priorities.
  • Good personal organizational skills.
  • Courses in medical administration or health care training are preferred.
  • Related work experience and a familiarity with community health care services is preferred.
  • Basic computer skills in MS Word and MS Excel are preferred.
  • Saint Elizabeth is committed to the success of all its employees.

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