eCommerce Operations Specialist I NEW
Best Buy
Burnaby
10d ago

eCommerce

Our eCommerce team is one of the main driving forces behind what we do. We build world class experiences for our customers, and work to improve our site a little bit every day.

The eCommerce Operations Specialist I plays a pivotal role in creating a best-in-class customer experience on BestBuy.ca.

You’ll be part of a dynamic, collaborative Operations team, responsible for maintaining the integrity of the online shopping experience, supporting customer experience programs, and providing amazing support for our internal stakeholder partners.

As an eCommerce Operations Specialist I you will

  • Execute operational processes based on an established schedule of events, including : product online status changes, product fulfillment attribute changes, inventory health reporting.
  • Trend and socialize customer feedback as it relates to issues, defects, and feature requests.
  • Perform investigations and root cause analysis on inquiries submitted by internal stakeholder partners, related to inventory flow, fulfillment attributes, and pre-order products.
  • Track and trend tickets submitted to resolve Operational or customer-facing defects.
  • Report on team KPIs and trends to the Operations Community of Practice.
  • Identify opportunities for process improvement, partnering with the Operations Community of Practice to determine value and priority.
  • We hope you are passionate about

  • Communication - You're able to communicate with all different types of people, both verbally and in writing.
  • Logic and critical thinking we’re largely a data driven company, so consideration of all angles and viewpoints will set you up for success.
  • Details nothing gets past you!
  • Continuous Improvement you’re constantly are looking for ways to improve, and can respectfully challenge the status quo.
  • The experience we need

  • 1-3 year’s work experience in operations, business admin, or related disciplines.
  • Intermediate Experience with Microsoft Excel.
  • Beginner Experience with SQL.
  • Bonus points

  • Bachelor's Degree, Associate's Degree, or equivalent in Business, Operations, or Logistics, or equivalent experience.
  • You have experience with eCommerce data and analytics.
  • You’ve worked in an Agile environment.
  • We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

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