Call Centre Agent: Bilingual French/English Personal Response Associate
1d ago

Job Title

Bilingual Personal Response Associate

In this role, you have the opportunity to

Deliver personalized and professional customer service critical to the safety of our Philips Lifeline subscribers. In a team oriented, customer service driven, and friendly call centre environment that blends technical understanding of our products and accuracy, the ideal candidate will need to assess situations, prioritize and execute assistance with confidence and accuracy.

Work Schedule :

Training : Combination of in-class and job-shadowing Monday - Friday 9 : 00am -5 : 00pm for four weeks.

Normal Working Hours : 8 hour shifts between 7 : 00am 12 : 00am (midnight) specifically starting with the 3pm to 11pm time slot, scheduled 5 days a week (including weekends)

You are responsible for

  • Communicating with customers in an inbound and outbound capacity with care and urgency
  • Assessing and prioritizing customer needs (emergency vs. non-emergency) and following appropriate procedures
  • Troubleshooting Lifeline equipment issues by conducting daily test calls with customers
  • Writing and updating incident reports and customer files with accuracy and procession
  • Providing exceptional customer service showing compassion and care
  • Meeting daily performance targets
  • Completing daily tasks and participate in ad-hoc activities assigned by Team Leads
  • You are a part of

    The Bilingual Personal Response Associate call centre team in our North York (Don Mills and Lawrence) office, providing the best customer service with positive, friendly and accurate information to our Philips Lifeline Subscribers.

    You are joining a professional, dedicated and passionate team who are Working Together for a Better Tomorrow. We are at the forefront of the Healthcare industry by providing the ability to diagnose confidently, improve care, and increase the quality of life for Subscribers across North America.

    To succeed in this role, you should have the following skills and experience

  • High School Diploma or GED required
  • Fully Bilingual French / English
  • A minimum of 2 years of call centre or customer service related experience
  • Experience managing multiple priorities ie. handling phone calls while on the computer and navigating through a variety of computer applications
  • Knowledge of Windows applications and the ability to learn new systems and software quickly
  • Demonstrate proficiency in oral and written communication; with fast and accurate typing
  • Excellent problem solving skills and attention to detail
  • Bilingual in French (verbal and written) and or Cantonese (verbal) is considered an asset
  • Ability to work independently in a fast paced environment
  • In return, we offer you

    We offer immediate enrollment in our Benefit program and career advancement opportunities that support work-life balance, health & wellness and provide continuous learning.

    You are a valued member of a team that is Canada’s lead medical alarm company where making a difference begins here.

    Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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