Bilingual Personal Response Associate
In this role, you have the opportunity to
Deliver personalized and professional customer service critical to the safety of our Philips Lifeline subscribers. In a team oriented, customer service driven, and friendly call centre environment that blends technical understanding of our products and accuracy, the ideal candidate will need to assess situations, prioritize and execute assistance with confidence and accuracy.
Work Schedule :
Training : Combination of in-class and job-shadowing Monday - Friday 9 : 00am -5 : 00pm for four weeks.
Normal Working Hours : 8 hour shifts between 7 : 00am 12 : 00am (midnight) specifically starting with the 3pm to 11pm time slot, scheduled 5 days a week (including weekends)
You are responsible for
You are a part of
The Bilingual Personal Response Associate call centre team in our North York (Don Mills and Lawrence) office, providing the best customer service with positive, friendly and accurate information to our Philips Lifeline Subscribers.
You are joining a professional, dedicated and passionate team who are Working Together for a Better Tomorrow. We are at the forefront of the Healthcare industry by providing the ability to diagnose confidently, improve care, and increase the quality of life for Subscribers across North America.
To succeed in this role, you should have the following skills and experience
In return, we offer you
We offer immediate enrollment in our Benefit program and career advancement opportunities that support work-life balance, health & wellness and provide continuous learning.
You are a valued member of a team that is Canada’s lead medical alarm company where making a difference begins here.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.