Section Ambassador (Usher)
Hamilton Tiger-Cats
Hamilton, ON, Canada
25d ago

OVERALL RESPONSIBILITIES

As a valuable member of the Customer Assistance Team, you will supervise designated seating sections, and ensure they are both organized and controlled.

Section Ambassadors will also be called upon to answer guest questions and inquiries, provide directional assistance to seats, and establish / reinforce stadium rules with those in their section.

This group of staff members will work closely with Security as well, communicating with each sectional guard to ensure safety is at a premium, and policies are followed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas :

  • Supervise designated section and ensure stadium rules / policies are followed and respected
  • Answer all guest questions and inquiries
  • Direct fans to their seats and other locations on assigned concourse
  • Report any inappropriate behaviour to other staff members and / or Security
  • Engage fans while maintaining a positive work ethic and attitude
  • Represent the Hamilton Tiger-Cats in a professional manner :
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact / communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)
  • Ensure staff uniform is worn at all times
  • Ensure all fan disputes within section are handled appropriately and efficiently
  • QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

    Job Specific Skills and Abilities :

  • Great communications skills
  • Team player with strong work ethic
  • Committed individual who excels when working with others
  • Excellent service skills, attitude, and personality
  • Education and Experience :

  • Relatable experience within the sports industry or a customer service oriented role
  • At least 18 years of age
  • Interest in working within sports industry, fan experience, or customer service role
  • OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field
  • CONTACT :

    Please send resume via email to : amonteforte ticats.ca or jobs ticats.ca . We also ask that applicants include CAT Team 2018’ followed by their position of interest in the subject line.

    Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

    Gameday, Various Roles (Seasonal)

    Please send applications to jobs ticats.ca , noting which position you’re interested in.

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