Assistant, Personal Shopping
Ogilvy
Toronto, Canada
1d ago

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values : Passion -

Own it Excellence - Elevate every moment Warmth - Open to the world Unity - One team. One Holts At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.

Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.

The Assistant, Personal Shopper provides partnership and administrative support to the Personal Shopper. Schedule all appointments and maintain calendar of Personal Shopper Review and handle all correspondence including drafting of and producing official client invitations Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-

up in a professional and timely manner Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained Coordinate alterations, product transfers, COG’s, Holds and other services as required Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule / work Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping Reduce or eliminate loss through effective loss prevention Attend PK session to become the expert Comply with all Health & Safety policies and requirements The ideal candidate : High School diploma Previous retail experience preferred Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet The measures of success : Contribution to financial objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients

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