Implementation Specialist - December 2017 Grads Only
ADP Canada Co.
Etobicoke, Ontario, Canada
2 months ago

POSITION SUMMARYThe Implementation Specialist (IS) is accountable for all aspects of assigned HR, and account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and transition to Client Services.

The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved.

The IS works with medium and large sized organizations, with no limit on the complexity or feature / functionality usage of the client.

The roles demands a solid foundation in project management given the size and complexity of the accounts assigned.RESPONSIBILITIES

  • Thorough understanding of Implementation processes and methodology.
  • Managing portfolio of accounts from project initiation to close.
  • Record and manage project deliverables, risks and actions
  • Managing project risks and escalations to resolution.
  • Develop, manage and maintain a comprehensive Implementation Project Plan.
  • Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
  • Support client through all phases of the implementation as required.
  • Complete customized training material and forwards to clients prior to first input.
  • Proficient at providing on-site product overview session
  • Provide support to assigned clients until transition to Client Services.
  • Follow through on all aspects of the implementation project scope to ensure a clean transition to client services.
  • Commitment to a team environment demonstrating a positive approach and co-operation
  • Maintain a current knowledge of ADP products.
  • Act as a single point of contact for all project related issues and escalations
  • Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
  • Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
  • Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and / or contingency plans
  • Building and effectively managing multidisciplinary project teams
  • Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-
  • able customer relationship Experience, Skills, Academic : COMPETENCIESEducation :

  • December 2017 graduateKnowledge, Experience, and Skills : Required :
  • December 2017 graduate
  • Customer service experience
  • Strong Excel skills
  • Required PC experience should include : basic understanding if operating systems and Microsoft Office
  • Ability to effectively interact with all clients, both face to face and on the telephone
  • Willingness to travel by personal car to client site & occasionally by air(Valid Provincial Drivers License required)Preferred :
  • Understanding of programming, mapping & conversion of data
  • Functional knowledge of reporting and editing tools
  • General knowledge of operating systems and networking infrastructures including general internet conceptsAttributes :
  • Effective communication skills : verbal, written, listening, probing, and negotiation skills
  • Strong organization, time management and prioritizing skills
  • Detail oriented and ability to follow-through
  • Strong analytical skills
  • Ability to organize, schedule and facilitate effective meetings
  • Ability to meet with client contacts of all levels
  • Ability to work in varying client environments
  • Commitment to work in a team environment demonstrating a positive approach and co-operation.
  • Ability to multi-task, probe, analyze and problem solve.
  • Excellent decision making and problem solving skills
  • Ability to quickly learn and apply ADP knowledge and product information
  • Ability to work effectively with little or no supervision, minimal direction and frequent interruptions
  • Demonstrated initiative and creativity - ability to influence and interpret requests which may not be clearly defined
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