POSITION SUMMARYThe Implementation Specialist (IS) is accountable for all aspects of assigned HR, and account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and transition to Client Services.
The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved.
The IS works with medium and large sized organizations, with no limit on the complexity or feature / functionality usage of the client.
The roles demands a solid foundation in project management given the size and complexity of the accounts assigned.RESPONSIBILITIES
Thorough understanding of Implementation processes and methodology.
Managing portfolio of accounts from project initiation to close.
Record and manage project deliverables, risks and actions
Managing project risks and escalations to resolution.
Develop, manage and maintain a comprehensive Implementation Project Plan.
Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
Support client through all phases of the implementation as required.
Complete customized training material and forwards to clients prior to first input.
Proficient at providing on-site product overview session
Provide support to assigned clients until transition to Client Services.
Follow through on all aspects of the implementation project scope to ensure a clean transition to client services.
Commitment to a team environment demonstrating a positive approach and co-operation
Maintain a current knowledge of ADP products.
Act as a single point of contact for all project related issues and escalations
Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and / or contingency plans
Building and effectively managing multidisciplinary project teams
Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-
able customer relationship Experience, Skills, Academic : COMPETENCIESEducation :
December 2017 graduateKnowledge, Experience, and Skills : Required :
December 2017 graduate
Customer service experience
Strong Excel skills
Required PC experience should include : basic understanding if operating systems and Microsoft Office
Ability to effectively interact with all clients, both face to face and on the telephone
Willingness to travel by personal car to client site & occasionally by air(Valid Provincial Drivers License required)Preferred :
Understanding of programming, mapping & conversion of data
Functional knowledge of reporting and editing tools
General knowledge of operating systems and networking infrastructures including general internet conceptsAttributes :
Effective communication skills : verbal, written, listening, probing, and negotiation skills
Strong organization, time management and prioritizing skills
Detail oriented and ability to follow-through
Strong analytical skills
Ability to organize, schedule and facilitate effective meetings
Ability to meet with client contacts of all levels
Ability to work in varying client environments
Commitment to work in a team environment demonstrating a positive approach and co-operation.
Ability to multi-task, probe, analyze and problem solve.
Excellent decision making and problem solving skills
Ability to quickly learn and apply ADP knowledge and product information
Ability to work effectively with little or no supervision, minimal direction and frequent interruptions
Demonstrated initiative and creativity - ability to influence and interpret requests which may not be clearly defined