Senior Collections Officer
Collect Cents
Toronto, ON, Canada
2d ago

Description

Senior Collections Officer

Responsibilities

  • Answer incoming calls from debtors
  • Undertake debtor trace and locate efforts using search engines
  • Notify debtors of overdue accounts and payments through phone or mail
  • Set up and document payment arrangements with debtors
  • Obtain and record current financial data from debtors
  • Recommend account closure if payments are not being received
  • Maintain records and files for customer accounts
  • Meet recovery targets as set out
  • Identify and escalate priority issues
  • Qualifications

  • 4+ years’ experience; must have a proven record of accomplishment
  • High school diploma
  • 100 + calls a day (inbound / outbound)
  • Organizational skills
  • Able to work in a high-pressure environment
  • Good customer service skills; phone etiquette
  • Problem solving and decision-making skills
  • Critical thinking
  • Computer skills
  • Read, write, and speak fluent English; other languages are a plus
  • Collector’s license, must be able to be licensed across the country
  • Apply
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