Senior Program Manager
8d ago


Are you ready to use your business, financial, and strategic acumen to drive exceptional experiences for TELUS business sales & marketing customer facing team members?

Within the TELUS, the Business West Sales & Marketing team, is an environment like no other at TELUS and offers opportunities to not only realize personal growth objectives but also perform highly engaging work.

Our Senior Program Manager role will work in collaboration with multiple cross functional teams including sales, marketing, care and customer solutions delivery and various other enablement teams in achieving our goal of creating long term sustainable growth for our business customers.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Program Manager, you will be leading process improvement programs that impact the sales & marketing teams, with focus on strategy, business case development, initiatives prioritization, and project management & implementation.

You will lead and manage putting structure around the many internal initiatives that are required to enable our organization to more effectively service our customers.

You will collaborate with both the core leadership team and cross-functional teams to support the following key activities :

  • Profitable Growth Index management and reporting for our Vice President - Sales
  • PSO initiative management and executive reporting
  • Management of various process improvement projects already underway that impact Business Sales & Marketing
  • Be the interface with the broader process improvement teams to ensure linkages to ongoing initiatives are communicated effectively & efficiently to the sales & marketing teams
  • Influence and shape practices, standards and procedures for pre-sales and sales team members
  • Here's how

  • Establish a collection of on-going projects / programs to facilitate consistent communication of status and benefit
  • Facilitate dynamic workshops and deep-dives to drive forward initiatives
  • Using your business and financial acumen to lead the creation of business cases
  • Provide accurate and timely target / objective updates to executive audiences that track progress on identified key programs
  • Qualifications

    You're the missing piece of the puzzle

  • Flexible presentation & communication skills for executive & front line audiences
  • Ability to navigate complex teams and collaborate with influence, with a demonstrated ability to influence cross-functional stakeholders to gain buy-in
  • Proven track record for consistently delivering results and effectively meeting program milestones
  • Outstanding business & financial acumen with the ability to anticipate and develop strategies in a rapidly evolving telecommunication industry
  • Strong analytical and critical thinking skills coupled with superior ability to creatively solve problems
  • Recipient of a bachelor degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and / or experience
  • Great-to-haves

  • Project Management certifications would be an asset
  • Master of Business Administration (MBA) degree or equivalent experience
  • Experience managing complex projects and strong stakeholder management
  • Apply
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