Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team
The Customer Interaction Routing team enjoys working with the latest technologies while interacting with talented team members to deliver on our vision.
Our mandate is to partner with our business units in order to gain a competitive advantage and maximize value creation by delivering innovative solutions and operational excellence.
Specifically, we engage in large-scale, cross enterprise programs that will fundamentally change the way TELUS does business.
Here’s the impact you’ll make and what we’ll accomplish together
As a Scrum Master, you will lead, facilitate & enable a highly dynamic Agile team following Scaled Agile Framework (SAFe®).
You will be at the forefront of driving the quality and delivery of projects for Customer Interaction Routing team. Your strong scrum master experience and knowledge will be integral to the success of our team’s Agile journey.
Collectively, the passion and energy we have will enable us to transform highly cool and complex technologies into great experiences for our agents, internal and external customers powered by Agile.
performing team dynamics, continuous flow, and relentless improvement Support & enforce the Scrum process and other rules that the team has agreed upon Help the team coordinate with other teams on the Agile Release Train (ART) and communicates status to management as needed Exhibit the behaviors of a leader with a Lean-
Agile Mindset Help the team embrace SAFe® Core Values, adopt & apply SAFe®Principles, and implement SAFe® Practices Facilitate all team meetings, including the daily stand-
up, iteration planning, backlog management, iteration review, and iteration retrospective Support the Product Owners in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope Promote SAFe® quality practices and help foster the culture of technical discipline and craftsmanship that is the hallmark of effective Agile teams Communicate with management and outside stakeholders as well as help protect the team from uncontrolled expansion of work Guide the team in establishing normalized estimates and helps the team understand how to estimate features & capabilities Mentor & develop the team and leaders on Lean-Agile Mindset
You’re the missing piece of the puzzle
g. Program increment planning, Program Retrospective & the Scrum of Scrums
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.