Monday to Friday, 9 : 00 AM to 5 : 30 PM
Develops efficient routing patterns locally to meet required delivery and / or pick up schedules
Works closely with the Operations Manager and Dispatch team to ensure all trips are coordinated, company resources are optimized, and customer needs are being fully met and / or exceeded.
Assess and support all driver inquiries
Escalate issues to the Operations Manager when unable to resolve
Provide drivers with all relevant information and / or tools for their trip; maps, schedules, trip sheets, access codes, trip numbers, tractor keys, log books, etc.
Communicates with Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures
Create ERR’s (Equipment Repair Requests), Audit Driver DVIR’s (Driver Vehicle Inspection Reports)
Responsible for ensuring that all work is accurately entered in the dispatch system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips.
Provide team members with information needed for shift change reports
Support team in recovery planning for drivers, tractors, and / or trailers
Supply CSR’s with information needed for customer reports
Ensures all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately and on time
Operation of the switch board; answering phone calls and transferring to the proper department
Recommend continuous improvement efforts and identifies cost saving and growth initiatives
Other duties as required
Minimum 3 years experience as a dispatch transportation dispatcher required
Understanding of transportation and Hours Of Service required
Strong verbal and written communication skills
Strong Leadership skills and proven experience in handling multiple priorities
Must be able to work independently and in high stress environments
Must have excellent problem-solving skills and critical decision-making capabilities
Must be willing to work a flexible schedule and be able to work overtime if the demand arises
Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
Ability to type up to 45 words per minute
Experience with a computerized dispatch system is an asset
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Committed to employment equity, Direct Limited Partnership / Canada Cartage encourages applications from Aboriginal people, members of visible minority groups and women