Customer Service Representative / Roving team
BANQUE NATIONALE DU CANADA
QC, Canada
5d ago

This position reports to the Manager Customer Service.

Main challenges :

  • Offer personalized and efficient service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Propose and inform clients about specific Bank products and services
  • Perform operational activities
  • Answer phone calls and client requests
  • Complete the scheduled training activities in order to acquire the knowledge required for the position
  • Learn and comply with established policies, standards and procedures
  • Qualifications

  • High school diploma and two years' relevant experience or College diploma
  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • Flexibility to work schedules, an asset
  • Flexibility to cover several branches, an asset
  • Bilingualism (spoken and written) - English and French
  • We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-

    wide leader in diversity.

    See how we do it : https : / / jobs.nbc.ca / diversity

    Particular condition (external) : Please note that the work schedule may vary according to operational needs. The candidate will have to work day, evening and the weekend.

    The candidate will be required to work in two (2) branches in the region of Quebec City : 4 days / week at transit 0284-

    1 and 1 day at transit 1077-1.

    Job field

    Customer Service Representative

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