Customer Service Representative-Vancouver Richmond Branch
Vancouver, Canada, Canada
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Responsibilities and Accountability :

  • Greet and answer customers’ enquiries in a professional and courteous manner;
  • Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
  • Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;
  • Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions ,wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
  • Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit ,Standby LC etc.;
  • Sort and file deposit slips and cheques;
  • Ensure the confidentiality of the Bank and its customers’ information;
  • Provide administrative support, including filling documents and coordinating office upkeep with building management service to resolve facility related issues
  • Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.
  • Job Specifications :

  • Relevant post-secondary education with Diploma / Degree in Business Administration, Accounting, Finance or Economics
  • Ability to perform tasks in an accurate, efficient and timely manner
  • Proven judgment and decision-making ability with demonstrated integrity and ethical standards
  • Effective verbal and written communication skills
  • Ability to handle difficult customers with diplomacy
  • Accuracy and attention to detail
  • Additional language ability : Mandarin / Cantonese Chinese
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