Store Manager
Bose Corporation
Canada, Montreal, QC Store
5d ago

Role serves as the primary manager of one wholly owned and operated Bose retail store.

Role Responsibilities :

  • Delivering key store performance results, including store sales, comp store sales growth, conversion rate and payroll as a % of sales.
  • Leading the team in achieving the daily, weekly and monthly Bose Music Theater Attendance goals.
  • Managing loss prevention including achievement of shrink and absolute variance goals.
  • Leading, managing and recruiting the talent required to support the store.
  • Coaching all store colleagues on how to most effectively engage and sell to Bose customers while offering a demonstrably unique customer experience and value proposition.
  • Maintaining store merchandising and overall presentation standards.
  • Primary Responsibilities :

  • Day-to-day operational responsibility for the store to ensure delivery of business performance at or exceeding targets including sales, comp sales growth, traffic and payroll as a % of sales
  • Effectively execute the retail talent management process and practices, including recruitment, hiring, performance management and coaching / development / training of store team.
  • Provide supervision, management and support to store team.
  • Implement Bose visual merchandising standards and execute promotional strategies.
  • Coach store team on how to engage Bose customers at retail to offer a demonstrably unique customer experience resulting in desired sales results.
  • Communicate, reinforce management expectations to store team and act on store needs to ensure operational consistency.
  • Physical maintenance of the store and all company assets.
  • Key Performance Indicators (KPI’s) :

  • Daily, weekly & monthly individual and store Sales
  • Sales growth (Comp Sales)
  • Conversion Rate
  • Individual and Store Average Ticket
  • Individual and Store $ / Hour Individual and Store Units / Transaction
  • Show Attendance / Traffic
  • Store Visit Report Scores
  • Payroll as a % of Sales
  • Shrink and Absolute Variance
  • Core Competencies :

  • Models Bose Essence & Values at all times
  • Execution and results oriented, with focus on managing costs, quality and driving profitable sales
  • Manager effectiveness and personal leadership
  • Business ownership
  • Demonstrated potential for effectiveness and personal leadership as manager
  • Able to inject and drive energy into the organization to enhance the employee experience and hence, the customer experience
  • High level of Human Resource proficiency, including people management, talent assessment and performance management
  • Strong communications written and verbal; in large groups and one to one
  • Strong customer orientation
  • Ability to motivate, coach and develop others
  • Forward thinking and planning
  • Problem solving and decision making
  • Organizational awareness
  • Inventory management
  • Able to manage time wisely and adjust priorities as needed in a fast paced environment
  • Works well in a team environment and is able to enlist others in the achievement of the goals
  • Functional Competencies :

  • Retail sales in a premium branded, service oriented store
  • Proven sales skills in a retail environment
  • Demonstrated ability to transfer skills
  • Passion for and understanding of Bose product and technology portfolio
  • Ability to effectively optimize store payroll hours
  • Ability to memorize show presentation
  • Knowledge of store operations
  • Consumer Electronics Industry knowledge helpful
  • Job Specifications :

  • Position reports to the Regional Market Manager in a given geographic region Position currently has 8 -10 direct reports
  • Occasional travel may be required
  • Education / Experience :

    Bachelor Degree preferred with a minimum of 4 years of related managerial experience.

    BOSERSR

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