Role serves as the primary manager of one wholly owned and operated Bose retail store.
Role Responsibilities :
Delivering key store performance results, including store sales, comp store sales growth, conversion rate and payroll as a % of sales.
Leading the team in achieving the daily, weekly and monthly Bose Music Theater Attendance goals.
Managing loss prevention including achievement of shrink and absolute variance goals.
Leading, managing and recruiting the talent required to support the store.
Coaching all store colleagues on how to most effectively engage and sell to Bose customers while offering a demonstrably unique customer experience and value proposition.
Maintaining store merchandising and overall presentation standards.
Primary Responsibilities :
Day-to-day operational responsibility for the store to ensure delivery of business performance at or exceeding targets including sales, comp sales growth, traffic and payroll as a % of sales
Effectively execute the retail talent management process and practices, including recruitment, hiring, performance management and coaching / development / training of store team.
Provide supervision, management and support to store team.
Implement Bose visual merchandising standards and execute promotional strategies.
Coach store team on how to engage Bose customers at retail to offer a demonstrably unique customer experience resulting in desired sales results.
Communicate, reinforce management expectations to store team and act on store needs to ensure operational consistency.
Physical maintenance of the store and all company assets.
Key Performance Indicators (KPI’s) :
Daily, weekly & monthly individual and store Sales
Sales growth (Comp Sales)
Individual and Store Average Ticket
Individual and Store $ / Hour Individual and Store Units / Transaction
Show Attendance / Traffic
Store Visit Report Scores
Payroll as a % of Sales
Shrink and Absolute Variance
Core Competencies :
Models Bose Essence & Values at all times
Execution and results oriented, with focus on managing costs, quality and driving profitable sales
Manager effectiveness and personal leadership
Demonstrated potential for effectiveness and personal leadership as manager
Able to inject and drive energy into the organization to enhance the employee experience and hence, the customer experience
High level of Human Resource proficiency, including people management, talent assessment and performance management
Strong communications written and verbal; in large groups and one to one
Strong customer orientation
Ability to motivate, coach and develop others
Forward thinking and planning
Problem solving and decision making
Able to manage time wisely and adjust priorities as needed in a fast paced environment
Works well in a team environment and is able to enlist others in the achievement of the goals
Functional Competencies :
Retail sales in a premium branded, service oriented store
Proven sales skills in a retail environment
Demonstrated ability to transfer skills
Passion for and understanding of Bose product and technology portfolio
Ability to effectively optimize store payroll hours
Ability to memorize show presentation
Knowledge of store operations
Consumer Electronics Industry knowledge helpful
Job Specifications :
Position reports to the Regional Market Manager in a given geographic region Position currently has 8 -10 direct reports
Occasional travel may be required
Education / Experience :
Bachelor Degree preferred with a minimum of 4 years of related managerial experience.