Claims Subrogation Officer
4d ago

We have an excellent opportunity in our Home Warranty Insurance Claims Department located in our Vancouver office. We are looking for a Claims Subrogation Officer to join the team.

We are passionate about making coverage decisions based on the policy issued, the builder agreements and indemnities, and the applicable provincial laws and regulations.

Home Warranty Insurance serves the purpose of protecting consumers of new homes from construction defects in addition to contributing to improving the quality of construction of residential buildings.

You will be responsible for investigating, evaluating, negotiating and settling recovery opportunities while exercising good economic judgment.

You are an excellent negotiator, who is knowledgeable in recovery under contract and tort, and who is familiar with litigation and alternative dispute resolution processes.

You should be able to facilitate the resolution of files in dispute following the company's philosophy on claims handling.

Additionally, you are responsible for a number of analysis and assessment functions with regards to liability, quantum, coverage, and anticipated recovery.

Accountabilities :

  • handling files that have been referred to the recovery unit from internal adjusters that have potential recovery opportunities, either from a third party or a party with who had a contractual obligation to Aviva and / or National Home Warranty
  • directing adjusters to undertake investigations to establish the validity of the recovery potential
  • analyzing the liability, quantum and the financial status of parties involved to determine the anticipated recovery
  • negotiating settlement, using the most effective means, with the involved parties to ensure recovery or payment reflective of our exposure / risk while ensuring delivery of superior customer service to all stakeholders
  • referring files, where appropriate, to legal counsel and directing legal counsel on litigation strategies
  • attending settlement conferences, mediations, pre-trials and trials
  • maintaining the recovery database and claims financial records through the process of recording claims, maintaining adequate reserves, prompt expense payments, and accurate closing of recovery files
  • providing support to the recovery unit, including assisting other members in the recovery team, when necessary
  • responsible for controlling external expenses
  • Required Qualifications, Knowledge, and skills :

  • Experience in handling recovery files would be an asset
  • 3-5 years experience in handling personal, commercial, ,or surety claims
  • general knowledge of construction industry and practices
  • experience working with legal counsel to seek recovery through litigation
  • knowledge of other recovery processes including collections
  • excellent oral and written communication skills
  • proven investigation and negotiation skills
  • great attention to detail and highly organized
  • ability to work collaboratively across teams
  • strong working knowledge of MS Word, Excel, Outlook, and databases
  • Additional Information :

    Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.

    If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.

    If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

    Add to favourites
    Remove from favourites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form