We have an excellent opportunity in our Home Warranty Insurance Claims Department located in our Vancouver office. We are looking for a Claims Subrogation Officer to join the team.
We are passionate about making coverage decisions based on the policy issued, the builder agreements and indemnities, and the applicable provincial laws and regulations.
Home Warranty Insurance serves the purpose of protecting consumers of new homes from construction defects in addition to contributing to improving the quality of construction of residential buildings.
You will be responsible for investigating, evaluating, negotiating and settling recovery opportunities while exercising good economic judgment.
You are an excellent negotiator, who is knowledgeable in recovery under contract and tort, and who is familiar with litigation and alternative dispute resolution processes.
You should be able to facilitate the resolution of files in dispute following the company's philosophy on claims handling.
Additionally, you are responsible for a number of analysis and assessment functions with regards to liability, quantum, coverage, and anticipated recovery.
handling files that have been referred to the recovery unit from internal adjusters that have potential recovery opportunities, either from a third party or a party with who had a contractual obligation to Aviva and / or National Home Warranty
directing adjusters to undertake investigations to establish the validity of the recovery potential
analyzing the liability, quantum and the financial status of parties involved to determine the anticipated recovery
negotiating settlement, using the most effective means, with the involved parties to ensure recovery or payment reflective of our exposure / risk while ensuring delivery of superior customer service to all stakeholders
referring files, where appropriate, to legal counsel and directing legal counsel on litigation strategies
attending settlement conferences, mediations, pre-trials and trials
maintaining the recovery database and claims financial records through the process of recording claims, maintaining adequate reserves, prompt expense payments, and accurate closing of recovery files
providing support to the recovery unit, including assisting other members in the recovery team, when necessary
responsible for controlling external expenses
Required Qualifications, Knowledge, and skills :
Experience in handling recovery files would be an asset
3-5 years experience in handling personal, commercial, ,or surety claims
general knowledge of construction industry and practices
experience working with legal counsel to seek recovery through litigation
knowledge of other recovery processes including collections
excellent oral and written communication skills
proven investigation and negotiation skills
great attention to detail and highly organized
ability to work collaboratively across teams
strong working knowledge of MS Word, Excel, Outlook, and databases
Additional Information :
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.
If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.
If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.