Senior Analyst, Control Tower
Rogers Communications
Chatham, ON, CA
1d ago

Our Rogers Wireless team is growing! We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands Rogers, Fido, and chatr we are proud to offer Canadians value and choice on a variety of plans.

As the market leader in 5G for both coverage and reliability and with our world class network that offers wireless connectivity from coast-to-coast-to-coast, we are paving the way for the future of innovation, providing the framework for new possibilities so that what’s impossible today, won’t be tomorrow.

At Rogers, your journey is filled with limitless possibilities; build the future you want with us.

Let’s make your possible.

Are you up for the challenge and the fun? If so, consider the following opportunity :

Senior Analyst, Control Tower (Data & Reporting)

  • Control Tower is a dynamic and rewarding environment whose mandate is to improve customer and frontline experiences. We are a team of high-performers whose drive is personal and organizational operational excellence, continuous improvement that fosters a culture of leadership, collaboration and critical thinking within our team;
  • emphasis is placed on our members person al development through mentorship, coaching and real-time experiences.

    What you will do :

    As the business demand evolves, the role requires the individual to be accountable towards...

  • Reporting : Manage and evolve daily, weekly, monthly & quarterly reporting that measure customer & frontline key performance indicators
  • Data & Analysis : Manage and develop datasets using SQL (Workbench), Excel, SharePoint, Adobe Analytics, PowerBi and others
  • Business Dashboards : Manage and develop dashboards in PowerBi, Adobe Analytics and other BI applications to automate and analyze business data
  • Program Management : lead programs that drive improvements for our customers and the frontline
  • Continuous Improvement : identifying, defining and leading opportunities within areas of people, processes and technology for continuous improvement
  • What you will bring :

    Along with increased expectations, comes improving individual performance with a strong focus on team productivity, and this role requires an individual who...

  • Has highly developed critical thinking, analytical / statistical, problem solving skills and decision-making
  • Embraces change, can pivot quickly to becoming its champion and integrate dynamic requests
  • Is a self-starter and possesses collaborative skills
  • The successful candidate should have :

  • Post-secondary degree in Math, Statistics, Computer Programming or in a Technology field or 2-5 years of relevant work experience utilizing below skills :
  • Experience with ETL (extract, transform, load) process and combining multiple data sources (Oracle, SQL, SharePoint, Excel) into datasets
  • Experience working with databases, data-warehouse, and writing / optimizing SQL / SAS queries to transform and analyze data
  • Experience in utilizing PowerBi for visualization / automation and writing DAX queries
  • Experience with creating reports through PowerPoint and using business intelligence reporting applications such as PowerBi, Tableau, SAS or others
  • Data analysis and creating recommendations & insights for decision making
  • Strong communication, collaboration and leadership skills; can drive outcomes working as a team or as an independent contributor
  • Ability to plan, organize, prioritize and multitask in order to meet specific timelines
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment
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