We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact below to request specialized accommodation.
All information received in relation to accommodation will be kept confidential.
ATTENTION this job advertisement will be active for 1 year; that’s because it’s an INVENTORY. What makes this different from other job advertisements?
Applying to an inventory means you are not applying on a specific position, and furthermore, we will be continuously accepting resumes and conducting assessments for the duration of this advertisement.
However, you only have to apply once to be considered for multiple opportunities within the IT Client Service team at the CS-01 and CS-02 level.
Apply now, as we have immediate needs to be filled and we are planning to conduct our first pre-selection of candidates from this inventory in the week of March 25th and as required by operations for the subsequent pre-selections.
We will only be accepting candidate applications from the link "APPLY ONLINE". Applications submitted by email will not be accepted.
Should you have any questions about the application process, feel free to reach out to us using the Contact Information listed at the bottom of this job advertisement.
Due to the critical role technology and emerging digital platforms play within the unique work happening at Agriculture and Agri-
food Canada (AAFC), this presents continuous opportunities for IT professionals to build their skills.
IT Client Service (ITCS) plays a key role in supporting the IT needs of thousands of AAFC employees by providing services ranging from standard desktop support to helping with emerging science-
specific technologies within our research centers.
IT Client Services is divided into four teams, all of which will be drawing from this inventory to fill multiple vacancies across Canada :
1.IT Centre (service desk). This is the largest ITCS team and is the first line of support for all AAFC users. The team resolves IT requests / issues by phone and email and assigns more complex tickets to other ITCS teams.
Responsibilities include : fulfilling user IT requests, desktop troubleshooting, ticket triage, responding to requests and questions stemming from a wide range of standard technical issues.
Services are delivered remotely to users across the country. Working for this team provides the critical foundational IT support knowledge and experience required to advance in your career to positions in the other ITCS teams.
2.National IT Client Support Services (NITCSS). This team consists of science and local IT support experts and are located across the country.
NITCSS provides support for scientific equipment networking & connectivity and location-specific / in-person access management.
Responsibilities include : creating accounts, assisting with network access requests, performing email account administration, deploying laptops, activating and setting up cell phones, and troubleshooting more complex issues.
Additionally, this team supports non-standard environments such as specialized science equipment that are housed in AAFC Research and Development Centers.
3.National Desktop Lifecycle Management (NDLM). The team of IT specialists is responsible for defining the national strategy for managing and deploying end-
user hardware and software (e.g., provides guidance and expertise for major upgrades and deployments of end-user technologies).
This team is also responsible for large-scale IT process and tool definition in line with industry and government standards and trends.
This includes architecture and standards, asset planning, acquisition and reporting, as well as patch management activities related to the end-user computing environment.
4.IT Service Management (ITSM). The ITSM team supports the tools and processes used within ITCS. They are the department’s technical authority on the adoption and implementation of strategic process approaches under the ITIL (IT Infrastructure Library) methodology performed by the IT service provider teams.
In addition, this team manages change, designs services, maintains the service portal, and performs data analysis and statistical / trend reporting used by AAFC executives for strategic business decision making.
At Agriculture and Agri-Food Canada (AAFC) we grow a lot more than you may think. As you might expect, AAFC helps Canadian farmers and the Agri-
food industry feed our country, but this is just the tip of the iceberg lettuce! An army of professionals contribute to help and support the growth of Canada's exports, while providing leadership in the growth and development of a competitive, innovative and sustainable Canadian agriculture and agri-food industry.
AAFC offers great benefits, competitive salaries, retirement pension, opportunities for advancement, and so much more!
Intent of the process
AAFC and CFIA will use this continuous intake inventory to match talented individuals to IT Support Technicians and IT Support Analyst positions for permanent and temporary vacancies at the CS-
01 and CS-02 level, with various linguistic profiles, in various security levels, in multiple work locations, for immediate and future needs.
Positions to be filled : Number to be determined
Information you must provide
Responses to the on-line screening questions (complimentary questions)
Work locations for which you wish to be considered
If you wish to be considered for a bilingual position
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Education Requirements :
The minimum requirement is the successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
The recognized educational institution (e.g. community college, CÉGEP or university) will determine if the courses taken meet the criteria of a two year a post-
secondary program at the institution.
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and / or experience.
They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-
secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and / or experience may serve as an alternative to the minimum post-
secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-
assessed for other positions for which this alternative has been specified by the manager.
The ideal candidates will have the following QUALIFICATIONS :
Reminder : Qualifications can be acquired through the following; work experiences, co-op term, projects or course work, volunteer or abilities.
Furthermore, proficiency levels, depth and breadth, complexity of tasks and scope may be considered to each qualification in order to determine group and level.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Bilingual profiles may be required in the following locations : National Capital Region; Montréal, QC; Québec, QC; Saint-
Hyacinthe, QC; Saint-Jean-sur-Richelieu, QC; Sherbrooke, QC; Fredericton, NB; Moncton, NB; Kentville, NS; Charlottetown, PEI.
Harrow, ON; London, ON; National Capital Region; Kentville, NS; Charlottetown, PEI; St. John’s, NL.
To read more on language requirements click the link below :
To be successful in this role, you will need to demonstrate the following COMPETENCIES :
The following may be applied / assessed at a later date (may be needed for the job)
The below listed ASSETS are deemed non-essential, but may be considered an asset for some positions. They may be considered throughout different stages of the process or to help in making our final selection.
Additional assets may be required.
Selection may be limited to members of the following Employment Equity groups : Aboriginal persons, persons with disabilities, visible minorities, women
Operational Requirements :
Conditions of employment
Secret security clearance - Obtain and maintain various security levels (Reliability ou Secret)
A valid driver’s license may be required for certain positions
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.
We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Let’s fast forward to the flow of this process; you will want to read this part for sure!
Step 1 click Apply Now and complete your on line candidate profile.
Step 2 Education and QUALIFICATIONS will be used to conduct our initial evaluation of candidates. We will consider your responses to the complementary online questions and your resume.
In addition, you will be asked to provide information about locations you would be willing to reside and work from and if you wish to be considered for bilingual or English only positions.
Don't know how to complete your online complementary questions? Here’s a few tips :
Rather, we are looking for concrete detailed examples that clearly illustrate how you meet the qualification.
Step 3 Matching candidates with the right team is important, therefore, candidates who are successful in the initial evaluation (step 2), will be asked to complete a questionnaire on their ASSET qualifications.
We wanted to keep this step easy for candidates, so will send you the questionnaire via email and you can complete it at home.
Step 4 If you’ve expressed interest in bilingual positions, we will be asking you to complete a Second Language Evaluation.
If you already have valid results, please provide them to us. If you need to be retested (reading, writing or oral) you will be contacted to make arrangements.
Step 5 Following the previous steps, if you are shortlisted, we will be assessing candidates based on the COMPETENCIES as listed in the poster.
We will provide more information on how to complete this step at the appropriate time.
Step 6 Candidates moving forward following the last step, will be invited to an interview with our IT hiring managers.
Step 7 References and other Conditions of Employment will be completed, including the security clearance.
General Information :
As one of Canada’s Best Diversity Employers, AAFC is proud to celebrate our achievement in creating a diverse, respectful, and positive workplace where all employees are valued and recognized for their unique qualities, ideas, voices and perspectives.
We will communicate with candidates either by e-mail and / or via your Public Service GC jobs account. Please ensure that your e-
mail address is valid and accepts messages from unknown users. It is your responsibility to regularly check your e-mail and jobs account for communications regarding this selection process.
If you have disabilities preventing you from applying on-line please contact 1-800-645-5605.
AAFC is committed to diversity and inclusion and is proud to be recognized as one of Canada’s best diversity employers. We welcome all applicants and strongly encourage candidates to self-
declare if they belong to an Employment Equity designated group (i.e. Aboriginal Peoples, Persons with Disabilities, Visible Minorities or Women).
Persons are entitled to participate in the staffing process in the official language of their choice.