Manager HR Client Services
Saskatchewan Polytechnic
Saskatoon, Canada
9d ago

Salary Range as per OOS salary grid Temporary Market Stipend Incumbent Hours of Work OOS (typically M-F, core hours) Total Assigned days (AC) / Total Hours per biweekly pay

37.5 hours per week, 7.5 hours / day

Posting Status Open Special Instructions to Applicants

Job Duties / Qualifications, Skills and Abilities(QSA)

Nature and Scope

Proudly sharing land located in the homeland of the Metis people and on Treaty 4 and Treaty 6 Territory, we serve more than 26,000 students through campuses located in Moose Jaw, Prince Albert, Regina and Saskatoon.

With more than 1600 full time positions serving our students across the province, the role of manager, human resource client services will provide exemplary services to internal clients for a broad range of issues including recruitment, onboarding, labour relations, strategic and operational planning, workforce planning, and projects targeted at the improvement of our services.

This position will be the first resource for escalation for matters at each campus or location.

The manager, human resource client services is accountable for providing first line management support and guidance to our human resource advisory services team.

This position has a lead role in the coordination and execution of human resource strategies for all areas of operation to ensure consistency throughout Saskatchewan Polytechnic.

General Accountability

The HR advisory services team is made up of twenty staff. This position is one of two positions including the manager, human resource operations and reporting that report directly to the director, human resource advisory services.

Ten human resource consultant positions report directly to this position and are located at all four geographic centres.

This position can be located at any of the Saskatchewan Polytechnic offices in Saskatoon, Regina, Prince Albert or Moose Jaw.

With interaction at all levels of management and leadership across Saskatchewan Polytechnic, including union and faculty association officials, travel will be required.


Specific Accountabilities

Client Service

Lead the team of HR consultants in the provision of timely, effective and consistent client service to clients on all human resources issues.

Enhance the role of HR as a business partner is key to our shared success.

Lead, participate and collaborate on committees and project teams to assist in developing and maintaining effective HR service practices within Saskatchewan Polytechnic or partnering on organizational projects to support strategic and operational initiatives.

Lead a client service standards model to ensure the provision of timely, effective and consistent client service to clients.

Provide timely, effective and consistent advice to managers, supervisors and Human Resource personnel on a range of employee relations issues including performance matters, grievances and interpretation of the Collective Agreements.

Foster partnerships in a positive, problem-solving working relationship with the union and faculty association, as well as with managers and leaders within the organization to ensure timely and relevant services are provided.

Operations Management

Provide functional expertise to the organization as well as strategic and administrative leadership within the HR Division.

The development and implementation of HR processes to ensure the consistent application of human resource policies within Saskatchewan Polytechnic.

Provide advice and leadership to campus HR staff on employee relations and labour relations issues.

Support the HR advisory team and clients in addressing and interpreting SaskPolytech’s collective agreements.

Collaborate on the development and implementation of progressive human resources policies and programs that provide consistent and effective direction to employees in the organization in all areas of the human resources function.

This will include contributing to training and orientation for various internal staff and clients on HR processes or business solutions, leading recruitment and retention strategies, partnering in delivery of leadership fundamentals program, and other key deliverables in this position.

Manage HR advisory services budget areas in support of the HRC functional areas.

Relationship Management

Foster partnerships and positive, solution-oriented working relationships with the human resources team.

Develop and maintain collaborative relationships with internal and external stakeholders.

People Management

Ensure a positive, diverse and inclusive work and learning environment.

Plan and manage the development of the human resource consultants.

Coach and advise on first line operational issues and HR processes / practices.

Ensure the effective use of human resource policies and practices including recruiting, selecting, training, developing, motivating and evaluating of employees.

Address people management issues within the team in a timely manner while ensuring compliance with the Sask Polytech policies and current HR practices.

Strategic Planning

Assist the director, HR advisory services in planning and implementing overall strategic initiatives with a focus on service delivery.

Identify strategic human resource opportunities for integration into the overall human resources’ strategic plan and broadly into the SaskPolytech strategic and multiyear business plans.

Develop key performance indicators and service standards for the portfolio and monitor and report on progress against these indicators.

Duties Required Qualifications, Skills and Abilities (QSA)

A relevant post-secondary degree combined with additional training in human resources with a minimum of five years of HR related experience, or an equivalent combination of education and experience, will be considered.

Experience leading a team and demonstrated knowledge of progressive human resources practices / processes is required. Exposure to a variety of technology platforms including Banner, project management and a professional human resources designation is desired.

Desired QSA Required Competencies

Builds Leadership & Culture

Brings authenticity, emotional intelligence and accountability to develop leadership effectiveness in individuals, teams and our culture

Cultivates Strong Relationships

Builds strong and trusting internal and external relationships and brings a stakeholder and learner-centric mind set and focus to all elements of the organization.

Drives Operational Excellence

Leverages business insight, financial acumen, and operational rigor to maximize productivity and build long-term, sustainable success.

Inspires Courage & Innovation

Models and enables creative thinking, curiosity, and calculated risk taking to create new solutions and enable transformative change.

Leads Transformation

Anticipates emerging trends and creates opportunities that shape and transform the organization and the polytechnic sector in Canada.

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