Sales Associate
Coach
Mississauga, ON, CA
5d ago

Selling and Service

expectations at all times

  • Influences customers’ purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence / close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers’ needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
  • Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission
  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrates confidence when working with customers
  • Takes initiative; has a high-level of ownership and accountability for individual results
  • Welcomes feedback and adapts behaviors as appropriate
  • Represents Coach as a brand ambassador at all times
  • Is adaptable and flexible to change
  • Maintains a calm and professional demeanor at all times
  • Creates short and long-term strategies to achieve personal metrics and performance goals
  • Utilizes Company tools to keep self-informed
  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • Promotes and endorses a team selling environment
  • Operations

  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
  • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
  • Replenishes inventory on sales floor as needed
  • Processes shipments as needed
  • Additional Requirements

    Experience : 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

    Education : High school diploma or equivalent; college degree preferred.

    Technical : Knowledge of cash registers systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet)

    Physical : Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service.

    Reach above / bend to obtain product for customers from store fixtures / shelves at various heights and climb ladders / stairs / step-stools to perform visual merchandising and housekeeping duties.

    Ability to frequently lift and carry up to five pounds and at times lift and carry product / cartons up to fifty pounds to process product shipment / transfers.

    Schedule : Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to : the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

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