YUTA - Customer Service Opportunities: Current and Future Talent Pools
York University
Toronto, Canada
4d ago

York University champions new ways of thinking that drive teaching and research excellence. Through cross-disciplinary programming, innovative course design, diverse experiential learning and a supportive community environment, our students receive the education they need to create big ideas that make an impact on the world.

Located in Toronto, York is the third largest university in Canada, with a strong community of 53,000 students, 7,000 faculty and administrative staff, and more than 300,000 alumni.

York University Temporary Agency (YUTA) is the internal agency that services York University’s temporary hiring needs. YUTA sources, screens, assesses, interviews, references and places temporary employees in short term assignments throughout the University.

While they vary based on the unique needs of the University, the duration of these assignments vary - but are typically for 1 day to 3 months, possibly longer, and are generally 35 hours per week (Monday to Friday, 8 : 30 am - 4 : 30 pm).

Shift work is available typically during the University rush period at the start of each semester and may work well for those with other commitments during regular working hours .

YUTA is currently seeking flexible and adaptable Customer Service Representatives who thrive in a fast-paced environment and are interested in obtaining temporary employment on York’s diverse campus.

As part of our on-going recruitment process to establish a pool of qualified candidates for various current and future temporary customer service opportunities at York University, YUTA is continuously accepting applications for customer service representatives to provide exceptional customer service support across York University.

While the type of work varies, some examples include :

  • Front-line Customer Service Representative
  • Customer Service Assistants
  • Sales / Text Associates
  • Cash Floor Coordinator
  • Cashier Assistant
  • Library Assistant
  • While customer service opportunities vary in the areas of responsibility and in duration, some of the duties you may be responsible for include, but are not limited to :

  • Provide general information, assistance and support
  • Process payments to customers using a cash register and assisting with completion of various forms and high-volume data entry
  • Provide services regarding charges, renewals, and discharge items
  • Assist students, faculty and staff during peak periods, providing directions, running cash registers, bagging items, and helping customers move through line ups
  • Financial responsibilities : Process cash, cheque, interact, payments to accounts, accept fees, verify and balance cash floats, operate point of sale units
  • What qualifications do you possess? Although the qualifications required for specific assignments will vary, the typical qualifications for these types of opportunities include, but are not limited to :

  • High School Diploma supplemented by some post-secondary courses
  • 1-year recent related experience in a customer service environment
  • 6 months of cash handling
  • Basic keyboarding skills and data entry experience
  • Strong oral and written communication skills
  • Ability to deal courteously, professionally and effectively with patrons
  • Ability to work independently as well as in a team environment
  • Ability to work under pressure of high volume and multitask
  • Organization and planning skills, including the ability to prioritize work schedule
  • Some lifting may be required, as well as standing for extended periods of time
  • Note : We request, at the time of interview, you bring with you your original education documentation (post-secondary and above) which is a requirement for beginning work, dependent on role specific requirements.

    Other job specific checks may include driver’s license verification and / or vss check for which you would be notified during notification of an assignment.

    The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation.

    York University is committed to a positive, supportive and inclusive environment.

    York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

    We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community.

    Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

    York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and / or are using your rights under a collective agreement to view and / or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

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