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Provide support to Mobile Mortgage Specialists in all areas of credit administration. Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments.
Maintain strong relationships with internal partner groups and teams including responding to questions and concerns. Follow up with customers to gather documentation to support processing of credit applications.
Contribute to the success of the Specialist and the MMS channel by allowing the Specialist to focus on sales and business development activities.
Maximize support in relation to credit administration
Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
Gather client documentation after initial MMS customer meeting
Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
Ensure all supporting documentation is received and validated, according to internal processes and / or business / industry regulation, to provide complete and accurate information for credit requests
Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
Partner with administrative support groups to facilitate the end to end credit decision process
Support the achievement of business objectives by supporting sales goals
Understand and apply bank and business channel operating policies and procedures
Contribute to business objectives for Operational Excellence and support process improvement opportunities
Escalate non-standard or high-risk transactions / activities as necessary
Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM
Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
Participate in team meetings, employee surveys, action planning, and training sessions
Contribute to the success of the team by willingly assisting others in the completion of assigned duties
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area / function and the bank, both internally and / or externally
BREADTH & DEPTH
Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
Requires a broad knowledge regarding basic product suite of business supported
Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally;
typically addressing routine requests requiring minimal discretion
Impacts team results through the quality of the services or information provided to customers
Follows standardized sales and customer service procedures and practices and recommends opportunities to improve processes in their own work area
Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
Requires working knowledge and skills developed through formal training or work experience
Generally reports to a Manager or above
EXPERIENCE & EDUCATION
Minimum 1 year working in a client facing and / or administrative role
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.