Come work as a Scheduler with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Scheduler to join the Home Support team in North Vancouver, BC. Apply today to join our team!
As a Scheduler with VCH you will :
Perform a variety of scheduling and administrative support functions.
Plan and adjust Community Care Assistant (CCA) schedules in advance and allocate work assignments to CCA's in accordance with client referrals, care plans and applicable collective agreements.
Respond to inquiries related to the scheduling of Home Support Services.
Utilize on-line systems and / or complete appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
Maintain timekeeping records for staff.
Support clients and employees in a dynamic and high-paced call center.
WHO WE ARE
Vancouver Coastal Health (VCH) is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents living in Vancouver, Vancouver's North Shore, Richmond, the Sea-to-Sky Highway, Sunshine Coast, and the Central Coast (Bella Bella and Bella Coola.
At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families.
At our core, we are a people-focused organization where entrepreneurial spirit runs deep, and opportunity exists for all those who see themselves in the transformation of health care as we know it.
Education & Experience
Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
Experience in Customer Service and / or a high paced call Centre is an asset.
Knowledge & Abilities
Ability to keyboard 6500 keystrokes per hour.
Working knowledge of applicable collective agreements.
Demonstrated ability to work under pressures, to multi-task, and to work independently with minimal direction.
Ability to schedule Community Care Assistance for client visits.
Ability to take initiative, anticipate potential problems / conflicts and take appropriate action.
Ability to establish / maintain satisfactory work relationships with staff.
Ability to maintain confidentiality.
Ability to communicate effectively both verbally and in writing.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
Demonstrated skill in respectful, diplomatic and tactful communication
Demonstrated ability to remain calm when communicating in difficult situations.