Customer Service Coordinator-(200008Z2)
Answer incoming phone calls.
Handle customer inquiries via telephone by providing accurate information regarding products and product applications and process telephone orders accordingly
Run customer orders through Custom Order Entry at time order is placed.
Assist customers by determining needs and presenting appropriate products and services
Establish and maintain accurate customer work order files and formulas.
Record information on appropriate forms for proper completion of orders and requests
Run sales transactions through POS.
Ensure sales transactions are completed accurately
Operate the POS for all types of transactions
Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the Facility
Answer customer inquires and filter and escalate complaints Achieve customer satisfaction score >
Ensure customers’ quality and service expectations are met
Communicate all customer complaints to manager to ensure a quick and accurate resolution
sales / FTE vs. last year.
Achieve passing audit score by following Company Policy and Procedures.
Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures / policies
Act as liaison between customer, sales rep, and store staff
Document and refer potential wholesale leads to manager and / or sales rep
Follow pricing guidelines when quoting customers
Obtain necessary information to open an accounts or to charge an existing account
Provide input regarding inventory levels in the warehouse / stockroom
Ensure product is available to fill customer orders
Locate out-of-stock items as necessary
Maintain facility to SW standards through proper maintenance, repair and housekeeping
Identify facility problems and make recommendations
Assist in making deliveries and warehouse duties as required
Assist in physical inventory
Other duties as assigned
High school or equivalent education required
Ability to work all scheduled hours as needed
Must be able to sit, stand, hear, and see on a constant basis.
Must be able to walk, write, and type on a frequent basis.
Must be able to lift and carry up to 50-100 pounds.
Must be able to climb and descend stairs.
Must be able to bend, carry, reach, push, and pull on an occasional basis.
Must be able to communicate verbally and in writing.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
Employee must be able to operate a computer and communicate via telephone.
Must be able to operate hand truck and / or material handling equipment
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer.
All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
If you need reasonable accommodation with the application and selection process due to a disability, please provide a description of your requested reasonable accommodation and information regarding the employment opportunity (job title, location, the website at which you found the employment opportunity, etc.
by one of the following methods :
Email : ReasonableAccommodationCoordinator sherwin.com
Phone : (216) 566-2363
Mail : The Sherwin-Williams Company
Reasonable Accommodation Coordinator
Corporate Employee Relations Department
300 Midland Building
101 W. Prospect Avenue
Cleveland, OH 44115
Fax : (216) 566-3266Do not use these contact methods for any purpose other than requesting reasonable accommodation with the application and selection process due to a disability.
If you use these contact methods for any other purpose, you will generally not receive a response.
CA ON London 14942391 Huron StreetUnit 1LondonN5V 0A8
Jul 14, 2020