National Director, Maintenance & Technical Programs
Markham, CA
2d ago


The National Director, Maintenance & Technical Programs will lead the program development, implementation and sustainment of maintenance standards and compliance for BGIS.

This role will support account FM and teams and lead a core team of CMMS / CPMM specialists and coordinators. This leader will ensure that the Computerized Maintenance Management System (CMMS) team oversees process compliance, update / optimize job plans, plan & coordinate maintenance schedules and identify and solve issues.

This role has ownership of systems / processes and oversees the activities related to CMMS / CPMM including maintaining data integrity, data extraction, analysis, audit and works with relevant stakeholders to develop, enhance and implement procedures, policies, job plans, labor loading and other related requirements.


  • Development and optimization of corporate processes and standards including governing policies and continuous improvement of the process of delivering preventive maintenance and technical programs.
  • Leads the development and implementation of new maintenance initiatives i.e. Building Operations Audits, Centralized PM Management (CPMM), Equipment Maintenance Manuals, Static Technician Standards and Predictive Maintenance Programs.
  • Development, enhancement and optimization of Equipment Maintenance Job Plans.
  • Vendor management strategies for preventive and predictive maintenance programs.
  • Scheduling of work including labor loading to balance work between BGIS technicians and vendors.
  • Responsibility for Equipment set up forms and procedures.
  • Responsibility for work order generation and issuance procedures for Preventative & Compliance Maintenance.
  • Leads team in developing forms and processes to manage programs (i.e. halocarbon compliance, data acquisition, etc).
  • Communicates and trains operations staff within BGIS.
  • Ensures data integrity and quality in CMMS including an audit system.
  • Leads implementation of CMMS and CPMM for new clients and Account expansions.
  • Day- to-day training, development, mentorship and management of CMMS and CPMM teams.

  • Demonstrated technical expertise in maintaining building systems including HVAC, electrical, plumbing, fire suppression, elevators, etc.
  • University graduation or professional certification in related discipline with minimum of 10 years of relevant job experience
  • Demonstrated experience working with a large computer based maintenance management system and ideally across a portfolio of facilities incorporating detailed job plans and sophisticated scheduling and work order issuance.
  • Experience in developing and enhancing the system itself working with I / T team to make upgrades and changes and / or interface in 3rd party systems
  • Demonstrated experience in effectively leading a team, including virtual teams working from locations across Canada
  • Strong computer proficiency and specifically experience with sophisticated integrated CMMS systems.
  • Strong data generation, audit and analysis skills.
  • Strong people development and mentoring skills.
  • Demonstrated ability to achieve results through influence as opposed to authority.There is a requirement to effectively work with the delivery organization within the client groups and the Technical Service team.
  • Licenses and / or Professional Accreditation

  • Membership in Plant Engineering & Maintenance Association of Canada (PEMAC)
  • Certification as Maintenance Management Professional (MMP)
  • Technical Designation (Trade License, CET, P.Eng, MMP, etc)
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