National Warranty Administrator
Joe Johnson Equipment Innisfil
Innisfil, ON, CA
6d ago

LOCATION : Innisfil, ON



The National Warranty Administrator is responsible for providing administrative support to the Service and Warranty department, liaising with internal and external customers, and ensuring the department runs efficiently on a day-to-day basis.


  • Post-Secondary Diploma in Business Administration, a related program OR equivalent experience
  • Valid driver’s license with a clean driver’s abstract
  • 3+ years’ experience in a Warranty Administrator or Service Writer position
  • Experience preparing and opening / closing work orders
  • Advanced experience using MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
  • Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
  • Ability to work within a fast-paced environment
  • Ability to organize, multitask and plan work efficiently
  • Positive and collaborative attitude
  • Good verbal and written communication skills, with exceptional customer service skills

  • Ensure optimal efficiency and customer service
  • Work with factory representatives to ensure 100% capture of all warranties
  • Work with the accounting department to ensure factory accounts are in good standing
  • Ensure on-time billing for all warranty claims
  • Process warranty claims for all products within North American branches
  • Resolve and / or escalate and report warranty patterns and concerns
  • Maintain positive customer relations
  • Ensure all reasonable billing is accounted for prior to closing work orders
  • Assist with the return of defective parts to various factories as requested
  • Assist with the processing of credits for warranty claims
  • Recovery of inbound and return freights for warranty parts
  • Assist with Parts department as required
  • Follow-up with factories on unpaid claims
  • Follow-up with all branches on WIP
  • Reconcile factory statements and aging report
  • Assist with the distribution and follow-up of Technical Bulletin updates and recalls
  • Complete additional tasks as assigned

  • Competitive compensation package with annual increase opportunities
  • Robust and fully paid Group Benefits package - inclusive of Health, Dental, Life, Disability and Travel coverage
  • Employer Paid, Employee Assistance Program (EAP)
  • Employer Matching Retirement Savings Plan
  • Work boot and prescription safety glasses reimbursement
  • Opportunity for professionally growth
  • Tuition & Professional Development paid
  • Federally recognized as certified Employment Equity organization
  • Safe work environment
  • WHO WE ARE :

    As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US.

    Through our branch network, we sell, rent, lease, service and support Vacuum Trucks, Refuse & Recycling Collection Vehicles, Street Sweepers, Snow Removal Equipment, Mowing Equipment, Sewer Cleaners and Inspection Cameras.

    JJE is a dynamic and growing organization, focused on maintaining an employer of choice culture.

    We have a stable, team-based and collaborative work environment that drives our organization to be best-in-class within our industry.

    We offer opportunities across Canada and the U.S and are committed to providing challenging and rewarding career paths for our employees.

    JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

    JJE is a proud subsidiary of Federal Signal Corporation.

    We are an Equal Opportunity Employer, and we encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

    If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

    Joe Johnson Equipment is an Essential Business due to the products and services we provide to our customers.

    We continue to fully operate during these challenging times while remaining steadfastly committed to ensuring the safety and wellbeing of our employees.

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